Charlie Liu

• Promoting all Mechtric Products to allocated customers. • Acquiring new customers through targeted Business Development activities. • To be fully conversant with all Mechtric NSW State processes and procedures from NetSuite quotations though to inventory picking and customer delivery/invoicing. • To be able/willing to come into the office on occasion to assist with office duties as required by the State Manager. • Ad hoc projects as required. • Duties and responsibilities can and will be varied at any time according to the needs of the business.

● Promoting all Mechtric Products to existing customers. ● To promote the efficient operation of the NSW office. ● To be fully competent with all NSW State processes and procedures from quotations though to inventory picking and customer delivery/invoicing. ● To answer phone calls as required and service cash and account customers. ● Provision of telephonic technical support as required. ● Duties and responsibilities can and will be varied at any time according to the needs of the business.

• Lead Generation and Sales Support: Conducted cold calling and participating in business events, contributing to a robust pipeline of potential clients and future sales opportunities. • Site Assessments and Customer Analysis: Conducted site assessments and analysed customer energy needs, gaining experience in evaluating energy consumption and system requirements. • Solution Presentation: Supported the presentation of customised solar energy solutions, including system design, benefts, and cost savings. • Project and Competitor Analysis: Collaborated with engineering and installation teams to ensure project success, and assisted in analysing competitor products and pricing to inform competitive strategies

• Exceeded sales targets by 30% with $33M in sales: Partnered with a top agent to sell over 50 residential and commercial properties, achieving a total value of $33 million. • Boosted clients' investment portfolios by 25%: Achieved through strategic property guidance and tailored investment recommendations, demonstrating a deep understanding of market dynamics and client needs. • Conducted comprehensive market research and data analysis: Delivered actionable insights on pricing, market trends, and investment opportunities that drove informed decision-making and client satisfaction. • Streamlined the transaction process: Effectively coordinated with mortgage brokers, home inspectors, and other professionals, enhancing effciency and ensuring a seamless experience for clients

• Achieved potential cost savings exceeding $1M: Identifed and corrected errors in current and superseded proposals and LCAs, enhancing accuracy and effciency in documentation. • Managed multiple projects simultaneously: Successfully multitasked across four large-scale projects ($500k–$5M) and ten smaller projects, delivering high-quality results on-time and maintaining customer satisfaction. • Reduced client costs by up to 200% through strategic solutions: Developed and implemented innovative approaches for projects ranging from $50k to $20M, delivering substantial savings and improved outcomes for clients. • Gained extensive product knowledge: Participated in the procurement process to deepen understanding of all products used in control systems. • Ensured client satisfaction through effective leadership: Led stakeholder and client meetings with executives and various representatives to align solutions with their control systems architecture and budget. • Delivered tailored control systems: Designed and integrated complex systems, including Yokogawa DCS, SIS, FAST/TOOLS (SCADA), and third-party instruments, to meet specifc customer requirements and optimize performance.

Have successfully completed my Bachelor of Mechatronics Engineering (Honours) and actively seeking a graduate position.

Achievements: ✘ Met company project deadlines by always offering to work overtime ✘ Consistently met customer expectations ✘ Guaranteed customer satisfaction Skills: ✘ Precise and efficient with Vinyl blades ✘ 5m height scaffolding experience ✘ Heavy lifting experience

1. Achieved a High Distinction Grade for Automated Vehicles presentation 2. Proposed and designed a 316-steel mesh system for City of Ryde Council to prevent litter waste entry for Terrys Creek 3. Senior Engineer and Team Leader of 6, achieved a Distinction grade for A6 Lift (elevator) design task Objective: To manage a team of brilliant engineers to develop a small-scale elevator project. Acquired skills: ✘ Leadership and group managing abilities ✘ Hands-on experience ✘ Completing tasks before the deadline ✘ Professional thesis editing abilities on Word 2016 ✘ Professional presentation skills ✘ Soldering and crimping ✘ Multidisciplinary interfacing with Electrical, mechanical, and telecommunication engineers ✘ Communication and working in an team-oriented environment

 Resolved a critical financial dispute between Optinest and a key business partner by leveraging strong relationships with both parties' managers. This successful mediation led to the extension of contracts, preserving a vital partnership, and ensuring continued business operations.  Led and directed a team of 5 couriers, providing clear and efficient delivery instructions.  Optimized delivery routes by integrating route planning, mapping, weather forecasts, and traffic conditions to ensure timely deliveries.  Coordinated effectively with cleaning teams from partnered Airbnb businesses to synchronize delivery schedules and maintain service quality.  Managed time efficiently by understanding and accommodating the habits, capabilities, and personalities of the cleaning team, thereby minimizing conflicts and delays to enhance customer satisfaction.

Junior Member, achieved a Distinction grade for A4 Cartesian Robotic Arm Project ✘ Assisting fellow senior engineers as well as contributing to design ideas. Skills: ✘ Hands-on experience ✘ Completing task before the deadline ✘ Multidisciplinary interfacing with Electrical, mechanical, and telecommunication engineers ✘ Communication and working in an team-oriented environment ✘ JIRA, Confluence, and Atlassian

✘ Providing high quality customer service at the counter, ensuring customer satisfaction ✘ Packing up food and utensils for customers without error ✘ Delivering food to customers waiting in the car park to specific car number plates through effective team communication ✘ Swiftly stocking up shelves and moving from one area to another ✘ Cleaning up the customer area and the food stations Skills: ✘ Customer service skills and dealing with irritated customers ✘ Working under stress in a high pressure environment (peak hours) ✘ Cashier experience with taking customer orders, taking the correct money and supplying with the correct change. ✘ Completion of health and safety of food examination test ✘ Cleaning experience, sweeping, bagging rubbish, mopping and cleaning tables