Jian How Choong

SOC Strategy & Build-out: Leading the end-to-end design and implementation of the internal Security Operations Center (SOC) framework and operational workflows. Talent Acquisition: Managing the full recruitment lifecycle for the SOC team, including hiring, technical interviewing, and onboarding security analysts. SIEM Integration: Spearheading the centralization of logs by integrating all corporate platforms, cloud environments, and network infrastructure into the SIEM. Detection Engineering: Developing and tuning SIEM correlation rules and custom alerts to ensure high-fidelity threat detection and minimal noise. Operational Governance: Establishing standard operating procedures (SOPs) and incident response playbooks to ensure a consistent and scalable team response. Infrastructure Monitoring: Overseeing the continuous monitoring of security events to maintain the integrity of internal servers and sensitive data.

Key Responsibilities: SOC Management: Lead and manage the SOC team to maintain high-quality protection for client networks and servers. Ensure continuous monitoring of incoming logs and security events to adhere to service level agreements. Event and Threat Analysis: Assist the SOC team in analyzing security events and logs, providing comprehensive event and threat analysis. Incident Response: Offer prompt and effective Incident Response to clients during security incidents. Client Relationship Management: Build and nurture strong relationships with clients to ensure satisfaction and loyalty. Onboarding and Training: Guide new clients through the onboarding process and ensure they effectively utilize our security services. Proactive Support: Monitor client accounts to anticipate needs, address issues proactively, and provide regular updates on security trends and service enhancements. Renewals and Upsells: Collaborate with clients on renewing service contracts and identifying opportunities for upselling additional services or features. Feedback and Improvement: Collect client feedback and work with internal teams to enhance service offerings. Reporting and Analysis: Deliver regular reports on clients' security posture, including threat detection, incident response, and compliance. Escalation Management: Serve as the primary contact during security incidents, ensuring a swift and effective response. Strategic Planning: Partner with clients to develop long-term security strategies aligned with their business goals. Coordination with Internal Teams: Act as a liaison between clients and internal teams to meet client needs. Advocacy: Advocate for client needs within the company, ensuring their concerns and priorities are addressed.

Provides Technical Support to Distributor, Partner, End User as well as Internal staffs. Handles all of the Sangfor products such as Next-Generation Firewall, Internet Access Management, SD-WAN, SSL VPN, Hyper-converged Infrastructure and Virtual Desktop Infrastructure. Specialize in IPsec VPN, NGAF and Endpoint Secure Job scopes include but not limited to: - Safeguard of important projects - Provide remote support and on-site support - Other region staffs training - Guidance for security team member and new joiner. - Generate new documents such as Knowledge Based, Configuration Guide, Troubleshooting Guide and so on. - Developed training curriculum & materials for new product lines. - Generate Partner/Internal Staffs training PowerPoint Slides - Monthly case analysis and reporting - Standardize learning task for new comers and security team member - Generate and setup Products Lab Exam questions and environment - Maintenance of office servers and devices - Provide product feedback to RnD Team

Providing principal support to reseller/distributor, end-user, and internal staff on products troubleshooting. Products include, Next-generation Application Firewall (NGAF), Internet Access Management (IAM), WAN Optimizer (WANO), Hyper-converged Infrastructure (HCI), and Virtual Desktop Infrastructure (VDI). Job scopes include: - Remote support - Deployment implementation - Level 2 troubleshooting - Guidance for level 1 support - Provide internal technical training - KB generation