Jiamin W.

• Built and maintained Salesforce Lightning dashboards and reports to track onboarding progress, engagement metrics, and team performance, proactively expanding reporting coverage beyond core role scope. • Monitored and interpreted Tableau dashboards to support operational reviews, identify trends, and surface insights for cross-functional stakeholders. • Analysed CRM and dashboard data to identify onboarding bottlenecks, adoption gaps, and process improvement opportunities, translating findings into actionable recommendations. • Managed end-to-end onboarding and activation of restaurant partners across Singapore, Australia, and New Zealand, consistently meeting SLA turnaround times. • Supported partner retention and churn management by monitoring usage patterns, flagging at-risk accounts, and collaborating with sales, support, and product teams.

Centre for Effective Living provides mental health services to individuals and employees of organisations through Employee Assistance Programs. • Collaborated closely with clinicians and partners from North America, South Africa, and Australia to ensure the smooth delivery of Employee Assistance Programs • Implemented new services and developed the workflow processes • Analysed data to review the efficacy of the programs • Developed customised wellness programs alongside HR teams to raise awareness of mental wellbeing and to increase uptake services • Manage 20+ direct client accounts whilst also acting as local account manager on behalf of global partners • Conduct quarterly business reviews and key performance indicator discussions with HR business partners

Sociology specialisation in Health and Society