Jialu Liu

• Support pre- and post-sale technical interactions with customers, deliver presentations, demos and trainings, and provide remote technical support. • Own technical account management for specific key customers. • Support and train application scientists within partner organizations, ensuring high quality development and delivery of technical presentations, trainings, and support to distributor accounts. • Work cross-functionally to facilitate creation of technical documentation and marketing collateral, generating data and authoring IFUs, product data sheets, application notes, and conference presentations. • Provide deep product knowledge to solve customer challenges. Triage issues, lead troubleshooting investigations, and drive solutions. • Work with the Head of Applications Support to implement efficient systems to track customer success and collect feedback for continuous improvement of products and technical support. • Maintain up-to-date knowledge of competitors and key applications. Work with Product Management to provide voice-of-customer feedback on product improvements, and strategies to drive adoption of Spear Bio products.

• Lead the Biomarker team at Frontage Laboratories at Exton, PA to deliver high-quality services in support of various pre-clinical and Phase 1-4 clinical studies for the drug development with the sponsors. • Provide scientific and strategic oversight to Frontage Biomarker Services and help develop the Global Biomarker strategy. Help Frontage become the first CRO in proving the ultrasensitive pTau217 testing service globally. • Perform numerous pre-contract and pre-sales activities, such as working with the BD team on Biomarker capability presentation, proposal/SOW/contract review, and other customer facing tasks. • Lead the biomarker method development team for new method development, transfer and validation projects; Manage processes and procedures to assure workplace efficiency, data integrity and regulatory compliance.

• Provide technical in-depth assay and instrument support to global customers with assay or applications related inquiries and complaints using Salesforce and JIRA. • Develop and maintain positive trust relationships with customers, including many key customers such as Eli Lilly, Mayo clinic, Frontage, Emory. • Supervise junior scientists and coach team members on approach to troubleshooting and communication style. • Lead technical troubleshooting activities across multi-disciplinary teams to resolve escalated customer complaints and contribute to process excellence improvements, quality reviews and internal and customer corrective actions.

• Provide post-sales support of over 40 regional customer accounts, including providing basic and advanced trainings to Simoa users. • Provide pre-sales support of regional team, including traveling with sales team members to visit existing and prospective customers, presenting the technology to prospective customers, attending trade shows. • Constantly expand skills and knowledge in Neurology, Infectious Diseases, Immunology, oncology etc. to improve understanding of customer projects and grow the overall knowledge base of the FAS team regarding existing and potential applications of Quanterix technologies and market position against competing technologies. • 2019 Top Customer Assay Support Award winner & 2016 FAS Strategic Growth Support Award winner

Cell Biology; Neurology; Biochemistry; Molecular Biology

Mass spectrometry - MALDI-TOF, LC-MS, Q-TOF, Magnetic Resonance MS, etc.

Provided trainings and technical support for IVD kits and instrument using Real-time PCR / qPCR technologies.