jhero mangubat
amazon and shopify seller support
About
Master Trainer / Trainer at Teleperformance
philippines
manila
outsourcing/offshoring
business process outsourcing, contact centers, customer service, facilitation, training and development, training delivery, team management, financial reporting, classroom training, presentation skills, technical support, training, team leadership, troubleshooting, management, customer experience, telecommunications, windows, data analysis, business intelligence, microsoft excel, leadership, decision making, business analysis, teamwork, talent management, human resources, performance management, customer satisfaction, coaching, microsoft office
Experience
amazon and shopify seller support
mava sports
* Customer Support Representative * Handles tickets and emails from all channels * Integrated multiple channels to maximize resources and efficiency * Handles social media inquiries
assistant manager training
teleperformance
technical writer and virtual assistant
stefanini emea
* Responsible in documenting processes and standardization of procedures. * Collaboration with all team members to ensure systems are working and in sync with each other. * Responsible in onboarding new hired employees.
master trainer and trainer
teleperformance
* Ensure that all classes and Trainers meet client standards and expectations. * On-board newly hired and tenured Trainers on client specific updates. * Ensure that all Trainers deliver 100% of client specific agenda. * Attend client meetings. * Report observations and feedback directly to the Training Manager. * Create and maintain client specific materials for training. * Conduct training for new hire and tenured agents. * Handle Nesting agents and ensure that site goals are reached * Conduct up-skilling and recurring training for tenured agents * Perform admin tasks assigned
jhero mangubat's Contact Information
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