Jhansy Jacqueline Alvarez

IT Services, Sales Support, Presales and Solutions Design.

• Take end-to-end responsibility for a RFP/RFI pursuit for LATAM and USA for Services, Telco, Utilities, Energy, Resources and Communication's customers. • Coordinate and Participate in customer’s visit. • Ensure RFP/RFI response and services offerings follows guidelines, policies and norms of the company.

Sr. Project Manager • Team manager of 20 people’s team distributed in Mexico and USA for a banking account. • Coordination of internal and external audits (ISO 27001 and ISO 29001). • Metrics and status reporting • Escalation point of contact from customer. • Invoice generation and follow ups. • Owner of SOW and new projects process. • Information Security Anchor based on standard of ISO 27001 • Business Continuity Management Anchor • Generate or update all processes related to Onboarding/off boarding, Business Continuity Management or Information Security. Test Manager for Waterfall and Agile projects • Ensure the development and maintenance of the following deliverables: Risk Assessment, Test Strategy and Test Report at the end of Component, Assembly, SIT and UAT Test phases are completed, sign off and documented. • Quality Center and ALM administrator and trainer. • Identify all steak holder and areas are involved from testing perspective. • Ensure test date is requested and ready for testing. • Tester of system during System Integration testing. • Participate in daily calls with customer and coordination with offshore team. • Coordination with UAT to ensure test conditions, executions and sign off are provided. • Participation in audits from customer and enhance or generate any documentation required to meet compliance.

• Onsite Test lead, coordinating testing activities with offshore team (India and China), providing status report, test plan creation, test cases review, daily status reporting, and defect management. • Tools: Oracle database, Unix(basic) and Quality Center

• Ensure the development and maintenance of the following deliverables: Risk Assessment, Test Strategy and Test Report at the end of Component, Assembly, SIT and UAT Test phases are completed, sign off and documented. • Quality Center and ALM administrator and trainer. • Identify all steak holder and areas are involved from testing perspective. • Ensure test date is requested and ready for testing. • Participate in daily calls with customer and coordination with offshore team. • Coordination with UAT to ensure test conditions, executions and sign off are provided. • Participation in audits from customer and enhance or generate any documentation required to meet compliance.

• Responsible of reviewing infrastructure changes during a weekly CAB(Change Advisory Board) to ensure sign off, back out plan, mitigation plan were provided and documented in the system. Following ITIL best practices. • Ensure communication plan is in place for any particular change within the company. • Generation and participation of weekly meeting with director to report changes status. • Tools: ITSM-Manage Now

• Identification of potential issues proactively on customer’s servers by running health check system and patch installations. • Customer Management for LATAM customer. • Wed developer: ASP, HTML and Javascript using SQL server.