Jhansi J

Certified Icertis CLM Consultant supporting Phillips 66 client project. In this role, I provide day-to-day post–go-live system support and application management services. My responsibilities include analyzing and triaging support tickets, classifying and diagnosing defects, identifying root causes, and developing effective, future-proof solutions. I perform fixes in lower environments, conduct end-to-end validation testing to confirm complete resolution, and manage production deployments using the Promote to Production tool to ensure seamless and reliable transitions to the live environment. - Continuous engagement with end users to gain deep insight into issues, business needs, and challenges - Ensuring timely acknowledgment and transparent communication with client users. - Consistently met and exceeded Customer Satisfaction (CSAT) targets. - Delivered high-quality, sustainable, and future-proof solutions to defects and issues. - Maintained strong focus on quality assurance throughout the support and release process.

Functional Consultant for Icertis Contract Intelligence Platform. Core Responsibilities: - Requirements Gathering - Business Requirement documentation - Requirements mapping with ICI and defining Functional System Design - Icertis Contract Intelligence Platform configuration - ICI Test scripts drafting and Validation - Client Interaction

Icertis Contract Intelligence Platform Configuration Contract Type Set-up o Conditional attributes wizard set-up o Request form set-up (Contract Intake) o Master data object o Associated data / Associations Object set-up Clause Library o Conditional tagging, attributes tagging, Mandatory, fallback clauses set-up Template Set-up, Business Rules Admin set-up on new ACE UI / ICI Version 8.2 o Users, User Groups, security group, Org Units o Notification engine o Dashboard Setup, Action button configuration

Responsible for testing Sundeus CLM System as part of initial product development. I was reporting to the Product Manager as part of Product Testing team.