jason hagler

operations and support analyst 1

About

Education. University of Phoenix ... Associate of Applied Science, Computer Drafting and Design. 2006 – 2008 ... Jason Hagler. --. United States...

Country

united states

City

boise

Industry

information technology and services

Skill

software support, inventory control, computer hardware troubleshooting, project documentation, customer service, assembly, technical support, troubleshooting, clean rooms, manufacturing, team building, semiconductor process, semiconductor fabrication, process improvement, training, hardware, software documentation, software installation, microsoft office, public speaking, system administration, computer hardware, management, program management, microsoft excel, networking

Experience

operations and support analyst 1

it services office of the governor

2019-8 - Present · 7 yrs 2 mos

technical advisor

need computer help

2014-5 - 2015-10 · 1 yr 6 mos

* Repaired Mac/PC desktop and laptop * Removed viruses and malware * Analyzed printer problems * Installed cabling for data lines * Maintained parts inventory * Documented IT Procedures

it analyst

supervalu

2013-10 - 2014-5 · 8 mos

* Assisted with the ordering, setup, installation or support of hardware, software, peripheral equipment or network infrastructures. * Tracked and monitored installations or service requests, escalating and reporting deviations * Performed first-level problem determination and resolution support * Maintained records of transactions, problems or installation activities * Provided limited system configuration support or technical troubleshooting to enhance equipment * Answered inquiries regarding the operation of software or hardware to resolve problems * Escalated issues in a timely manner to the appropriate support group for resolution

manufacturing technician

micron technology

2012-4 - 2013-9 · 1 yr 6 mos

* Identified capacity constraints and solutions while prioritizing product and tools * Audited inventories to ensure accuracy and monitoring area work in progress * Assisted production supervisor and engineering to address bottlenecks and backlogs * Investigated upstream and downstream effects on areas to eliminate missing queue times * Performed audits to ensure accurate tool logging

dairy department manager

ridley's family market

2011-9 - 2012-2 · 6 mos

* Stocked shelves * Assembled and managed displays * Managed dairy cooler and meat freezer

parts room clerk

taylor beef company

2000-10 - 2001-11 · 1 yr 2 mos

* Managed parts room by assisting other employees with finding parts * Handled 55 gallon barrels of chemicals * Checked out tools * Maintained physical inventory on shelves * Eentered data into computer inventory software

lead dog attendant

virginia woof

2010-3 - 2011-6 · 1 yr 4 mos

* Managed multiple dogs * Maintained facilities * Expanded customer service skills

customer service representative

solvone

2008-8 - 2009-6 · 11 mos

Diagnosed customers problems and dispatched technicians Worked with multiple programs

package handler

ups

2006-9 - 2007-6 · 10 mos

Loaded, unloaded trailers in fast pace environment efficiently. Needed to be able to lift up to 75 pounds, scanned each individual box.

computer support specialist

taos

2015-11 - Present · 10 yrs 11 mos

* Provided corporate IT support for 20+ clients globally * Managed User accounts via Active Directory * Assisted users via telephone and remote applications * Created & Updated IT documentation