jodi gwizdz

supply chain operations specialist

About

A highly motivated, professional with experience in contract negotiation, sales and account management; all culminating to a successful career as a client and program manager within the corporate travel arena. Proven success in global client account management with a key focus on program consolidation and cost savings. Forward thinker with a passion for process improvement, supplier/contract negotiations, relationship management, and succession planning for quality service.

Country

united states

City

detroit

Industry

apparel & fashion

Skill

business travel, travel management, leadership, contract negotiation, online travel, travel technology, global business development, management, complaint management, global consolidation, travel planning, third party vendor management, contract management, vendor contracts, microsoft office, sabre, leisure travel, supervisory experience, policy writing, roi strategies, infrastructure consolidation, performance benchmarking, written and oral presentation skills, workforce management, salesforce.com, call centers, change management, sales operations, employee learning and development, sap, isos, customer service, account management, customer satisfaction, airlines, crm, sales, process improvement, negotiation, team leadership, hotels, sales management

Experience

supply chain operations specialist

carhartt

2019-7 - Present · 7 yrs 3 mos

carhartt customer service - contractor

kelly services

2013-9 - 2014-5 · 9 mos

Telephone support for consumer based call center during peak retail traffic volume. Responsible for providing product education and customer service support that upholds the Carhartt reputation for quality and service.

multinational account manager

bcd travel

2006-1 - 2013-1 · 7 yrs 1 mo

Responsibilities entail providing consultation and solutions to a comprehensive client base of national and international businesses in regard to their T&E programs budgeted from $5M - $65M. Core responsibilities were direct over-sight of call center staff and supervisors, expanding relationships with existing clients while supporting BCD Travel’s Corporate and Online travel services. Accountable for establishing sales objectives, customer satisfaction initiatives and the overall P&L success of all assigned clients. Leading corporate travel and meetings management program sourcing, governance, technology implementations and systems integration, program administration and compliance strategies. Negotiating vendor agreements with airlines, car rental companies and hotels. Ensuring SLA’s, KPI’s and business plan objectives are met and/or exceeded.

customer service liaison and operations supervisor

bcd travel

2004-1 - 2006-1 · 2 yrs 1 mo

Responsible for oversight of 18 staff reservationist providing travel arrangements and problem resolution for a designated client. Duties included technology implementations and systems integration, program administration and compliance strategies, employee development, call monitoring, conflict resolution, financial approval for necessary reimbursement cases, revising travel arrangements, managing/developing client relationships and workforce management.

team leader groups and meetings

bcd travel

2003-1 - 2004-1 · 1 yr 1 mo

Responsible for oversight of 14 staff – consisting of 11 reservationists and 3 meeting planners. Duties included; consulting with customers to determine objectives and requirements meetings or conferences, negotiating contracts with service providers and suppliers; including airline, hoteliers, and ground transportation companies. Coaching and developing staff, as wells as monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.