Jordan Fox

Key Responsibilities: Develop and implement comprehensive carrier relationship programs, fostering strong and sustainable partnerships. Monitor carrier performance and compliance, swiftly addressing issues to maintain high service standards. Collaborate with internal teams to align carrier strategies with broader business goals. Analyze market trends and carrier performance data to inform strategic decisions and drive continuous improvement. Provide exceptional support and clear communication to carriers and operations team, promoting a positive and collaborative environment. Develop and maintain performance metrics and reporting systems to track and enhance carrier performance.

Providing not only a service but a trust based partnership to help develop a plan to best serve your needs while looking to increase loaded miles and decreasing empty. You will never have to think to yourself, “did I send that invoice?”, ever again. Send us all your paper work and we will handle the rest. We also offer cost and gross revenue tracking/reporting.

Oversee domestic freight shipments and driver logistics for on-time deliveries within designated territories. Input tracking updates into our TMS and coordinate carriers with customer freight independently. Develop and maintain strong carrier relationships, expanding books of business through consistent sourcing efforts. Staying up to date on market trends to effectively negotiate and implement cost-effective agreements. Communicate with carriers and internal teams to schedule pickups, deliveries, and resolve issues promptly. Skilled in resolving in-transit issues and managing high-volumes of calls with the goal to build dedicated carrier relationships.

Provided comprehensive IT support to over 900 locations across the United States via phone and email, utilizing various programs and sites such as SQL Server, Radmin Viewer/TightVNC, InContact VoIP, and state-specific Veritec websites. Successfully navigated diverse state laws and regulations, including Veritec Solutions, to assess and resolve issues accurately. Leveraged remote access to thousands of computers for efficient troubleshooting. Performed vendor hardware and software troubleshooting, including Western Union Money Orders/Money Transfers, Chexar/Ingo check cashing, and occasional other systems. Conducted internal hardware and software troubleshooting, encompassing printer installs, server setups, DSL systems, VoIP landlines, and more. Facilitated major rollouts, including Lexmark MX410 Scanning/Paperless conversion and Western Union VoIP Interface device installations. Maintained a proactive and can-do attitude, working at an urgent pace to deliver top-notch support to colleagues in the field and ensure excellent customer service on the front end.