Jeykaran Baskaran

Areas of Responsibility - Driving HR system optimisation by managing configurations and enhancing automation to improve efficiency by 20% YOY. - Collaborating with cross-functional teams to address internal HR technology gaps, articulate the requirements, and successfully implement process improvements that reduced manual efforts across various teams within HR. - Expanded company operations into Ireland, leading the setup of operational infrastructure and payroll systems to ensure compliance with local regulations. - Ensuring compliance by leading the closure of internal and external HR audits, achieving 100% compliance ratings, and reducing audit resolution time from several months. - Providing strategic insights through regular MIS reporting, enabling leadership to make data-backed decisions that improved data consumption by over 75%. - Supporting payroll operations by ensuring accurate and timely processing for 1300+ employees across multiple regions, reducing payroll discrepancies to less than 0.25%. - Managing and mentoring the HR Ops team, achieving improvement in the team’s performance, while reducing issue resolution time to less than 48 hours. - Oversee integrations between HR systems, ensure seamless data exchange across 7+ platforms, and improve process automation by 45%. - Driving HR transformation by supporting new projects and initiatives, successfully implementing HR digital initiatives that enhanced employee experience and reduced manual workload for the teams within HR.

Key Projects at Chargebee - Led the end-to-end implementation of the suite of all modules in SuccessFactors for 100% of Chargebee’s workforce, improving employee data accuracy and onboarding efficiency to 99.9%. - Designed and deployed an HR chatbot using Google Dialogflow ES, handling 10k+ employee queries per month, reducing HR workload by 75+ hours per week, and improving response accuracy by 5% to 10% MOM. - Implemented a global payroll solution, integrating multi-region payroll systems to ensure compliance, reduce payroll discrepancies to almost nil, and streamline processing time by 50%. - Implemented the Employer of Record (EOR) model, enabling the company to engage talent in regions without a local entity. - Developed a virtual recruiter chatbot to manage global candidate queries, streamlining the hiring process and enhancing the candidate experience, leading to an 80% reduction in recruiter response time. - Implemented a predictive HR analytics model using Tableau, enabling leadership to make data-driven workforce decisions, reducing attrition risk, and improving talent forecasting accuracy. - Built a comprehensive MIS dashboard from scratch using Google Data Studio, consolidating people and recruitment data to provide real-time insights that enhanced hiring efficiency. - Led 5 M&As from an HR perspective through the integration process for newly acquired firms, ensuring seamless HR system migration, cultural alignment, and operational stability within a month of acquisition.

Areas of Responsibility - Led the end-to-end Performance Appraisal process, ensuring an 85% completion rate and aligning compensation adjustments with business goals. - Managed compensation-related tasks, optimizing salary structures and ensuring 100% payroll accuracy. - Ensured 100% compliance by successfully closing Internal & External Audits. - Oversaw HRIS (PeopleSoft) functionalities, managing the entire employee lifecycle from onboarding to exit. - Supported HR budgeting, optimizing resource allocation, and reducing cost overruns by 10% YOY. - Led the full-cycle recruitment process, reducing time-to-hire from 60 days to 35 days and improving talent quality. - Provided strategic MIS reporting, delivering data-driven insights monthly for leadership decision-making. - Drove employee engagement initiatives, enhancing workplace culture and increasing participation. Key Projects at DHL - Led HR Business Enterprise Architecture for DHL Global, streamlining HR processes and improving system efficiency within the planned timelines. - Led the successful implementation of PeopleSoft, centralizing HR operations and improving employee data accessibility in collaboration with DHL. - Managed the Blue Dart Express merger (As One Project), ensuring seamless HR integration and cultural alignment across 1200+ employees. - Drove end-to-end Resource Optimization at the leadership level, reducing workforce redundancies and improving productivity by an estimated 25%. - Implemented HRIS (Adrenalin), automating HR workflows and improving data accuracy, aligning 100% with the project plan. - Automated Performance Management System (PMS) and Training Need Analysis, reducing manual effort by 40 hours (approx) per cycle.

Company Vision & Mission | Market Analysis | Process Improvement | Financial Planning | Maintain Business Relationship | Set Business Objectives