Jessy Ow

Manages top corporate accounts under oil and gas, media and utility segment by providing telecommunication and network managed service solutions - Multi-Protocol Label Switching VPN, Direct Internet Access, Domestic & Internet Private Leased Circuit, Business Fiber, Cloud services, VSAT and also IoT solutions. • The lead point of contact for named enterprise customer account management matters and help customers on growing their businesses securely by providing Maxis solutions. • Foster and build excellent customer relationships to ensure revenue growth of revenue base and customer retention. • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. • Work closely with presales and product team in the analysis, design and development of fully integrated technology solutions for customers. • Managing complex sales-cycles, presents and markets the design and value of proposed solution and business case to customers and management. • Work closely with service management and support team to ensure better customer experience on service deployment and post support. • Forecast sales activity, revenue achievement and update customers’ information in Microsoft Dynamics 365. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. • Assist with challenging client requests or issue escalations as needed together with various business units and customer support team

The relationship focal point for the HPE Financial Services end to end operational aspects and drive the implementation and management of the operational solution. • Manages the operational business relationship of Named Global Accounts (APJ, US and EMEA) with a diverse complexity and scope as a member of Global Accounts Team. • Build a strong ongoing relationship with Customer, Sales and supporting functions through all levels of the Customer's organization. • Owns the Customer relationship and drives resolution of all Customer queries and issues and collaborates with other functions to drive resolution in support of the customer/partner requirements. • Work closely together with sales team to retain the existing customer by establishing better and improved customer experience – customer wellness calls and visits. • Prepare presentations and run quarterly operational performance reviews with the customer/ partner together with sales team and supports improvement plans. • Overseeing Global Account Customer Delivery team (APJ, EMEA and US) and act as project lead to drive and implement the customer solution on a global basis. • Liaise with global customers, partners, suppliers and vendors for issue escalations. • Consults and advises on operational matters to internal clients (Sales, Portfolio Management, Asset Management, Pricing, Credit, etc.) at peer levels and above. • Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase and updates Customer Solution Design documentation. • Conducts and reviews highly complex operational analysis where required. • Establish or refine service delivery processes without impacting customers together with Customer Delivery Manager. • Actively involved in operational improvement or updates on system, customer portal and leasing process.

Leading SEA Account Managers to manage SMB & Corporate accounts from the SEA region. My team provide end to end support for their clients to ensure excellent quality of service is delivered, while driving aspects of solution sales via relationship building and consultative selling to develop client accounts. The key areas of my job scope will be provide training to new joiners – products, systems and solution sales, managing month to month sales and account management KPi’s and review team performances. Assist manager and HR for recruitments. Managing new leads from marketing department. Interdepartmental collaboration and escalations to accomplish business goals.

• Work on selected existing accounts in Hong Kong, Malaysia and identifygrowth potential. • Provide end to end service responsibility from provisioning, ticketing, resolving billing issue; and assist in collection for clients. • Identify key decision makers, influencer and user within organizations to build strong relationship to prevent churn. • Identify and investigate cross selling opportunities across all PGi product mix. • Identifying growth areas and users for existing accounts (New moderators). • Identifying opportunities to provide committed revenue options existing accounts (Subscription base pricing package). • Achieve benchmark numbers for weekly outbound warm calls, discovery appointment and response via PGI virtual meeting product. • Create virtual face-to-face discussions with different level of business owners, conduct information-gathering and sharing sessions with prospects and clients to determined needs, identify the application, qualify them, and provide information on services available. • Conduct virtual demo’s using PGI’s web and video products for prospects and clients about PGI’s products, portal and hub. • Create demo accounts for potential prospects for trial and actively follow up to ensure users are familiar with virtual meeting products. • Preparing pricing proposal, industry case study and engaging resources to new opportunities identified. • Achieve assigned sales and customer service activity goals (Key Performance Indicator review on quarterly basis). • Report required sales metrics, activities, account notes, in Sales force CRM. • Participate in training sessions and product demo’s on a regular basis to keep abreast of current offerings. • Coordinate with other departments (e.g. Billing and Collection) to handle client service issues. • Responsible to achieve monthly sales target and customer satisfaction index.

Pioneer of Client Relationship Consultant Team in PGi. Managing an existing base of client accounts to develop revenue growth and provide end to end support (one stop shop) to build relationships with clients. Identify key decision maker within organisations and cross selling opportunities. Understand, use and comply with CRM database to support, escalate and manage all customer satisfaction and administrative issues. Established standards of PGi clients-experience service levels in the region and assisted with the care & handling accounts under the SMB base-segment. Over-achieved 100% sales target via client relationship and account management, consultative selling along with solution sales trained selling aspects. Client Service • New company and accounts provisioning process • Reservations inbox fulfillement • Client Administration tasks • Answer Line - operator assisted call • Account Management • Customer fault diagnosis and troubleshoot. • Conduct Service reviews and surveys. Outbound Sales: • Day-to-day client contact - new account registration and general enquiries. • Create and conduct roll out strategies and training programs (Product updates/Best Practices) • Assist in planning, writing and presenting tender documentation as part of whole of business proposal for SaaS solutions. • Establish appropriate client contacts to facilitate customer retention. • Work on selected existing accounts within Hong Kong and Malaysia regions for growth potential • Identify key decision makers within organisatio, upsell and cross selling opportunities • outbound calls, identify new leads, gathering information schedule appointments • Responsible for achieving monthly growth target • Prepare activity reports