Jessika Kutreyan

Payroll management: Manage weekly driver employee payroll, some experience with ADP and W2 versus 1099 workers. Collect and manually calculate timesheets, including number of hours, the amount of pay based on each employee’s hourly rate and mileage/toll reimbursements. Insert into a comprehensive excel spreadsheet to submit to company CEO. Look for any possible discrepancies on timesheets, cross-checking with past timesheets and payroll cycle spreadsheets records kept. Kindly follow up on any irregularities with employee and/or CEO. Answer any questions drivers may have regarding their pay, pay stubs, etc. Administrative/clerical duties: Experience training new office employees on the systems/programs and work processes used. Consistent data entry to keep multiple excel spreadsheets organized and updated daily, keep the office staff’s calendars updated, assist the client services/sales team with special projects such as creating the company newsletter, work closely with the logistics/operations team to keep track of open routes and need for replacements, answer emails promptly and address any concerns or questions coming from drivers, clients or office staff. Attend daily team meetings, keep track of office supplies and the need for ordering additional supplies, assist the company CEO, CFO and HR director with other special projects as needed. Recruiting functions: prepare and post job ads online, conduct resume screening and initial phone screenings with potential candidates. Review and approve any documentation potential applicants submit. Utilize Ceipal applicant tracking system and keep it up-to-date daily, order and review background checks and drug screens, schedule in-person or virtual interviews and be sure to add them to the team calendar, prepare onboarding materials for new hires, follow up with and maintain close working relationships with applicants and hired employees.

Promoted to shift leader after only 2 months of service. Delegated different tasks to other “GSR’s” (guest service representatives) to guarantee the smooth running of the front of the bakery. Trained and guided new or less experienced coworkers on procedures such as operating the POS system, properly answering guest questions, cake decorating/wrapping and cleaning protocols. Upsold retail items such as gifts, greeting cards, balloons and candles that would go well with the type or design of cake that specific guest chose. Answered incoming phone calls regarding taking new orders or issues with past orders, while offering realistic solutions to resolve those issues.

Worked alongside pet parents to recommend the best solutions available for their pets' health and well-being. Processed customer purchases/returns while informing them of upcoming store promotions and adoption events. Effectively communicated with coworkers throughout the store using an earpiece, to guarantee all customers and their pets were assisted promptly. Ensured the store shelves were always orderly and that the floor was clear of any debris, to keep both humans and animals safe.

Greeted customers by engaging in welcoming, friendly conversation. Took and served food orders at an assigned counter register. Performed cash and credit card transactions using touchscreen technology. Resolved customer complaints in a swift and calm fashion by listening to and fulfilling their request on how to fix the issue.

Summa Cum Laude, cumulative GPA of 3.94. Dean’s List 2017-2022

Honor Roll 2013-2017