jessie yang

enterprise mobile programs specialist

About

Over four years of experience managing projects and client relationships, including translating business requirements into technical solutions and driving successful implementation of software.

Country

canada

City

vancouver

Industry

computer software

Skill

business analysis, business process improvement, business process management, crystal reports, sql, microsoft sql server management studio, data analysis, salesforce, excel power query, project management, quantitative analytics, process improvement, project coordination, multiple project coordination, project planning, project delivery, teamwork, system administration, microsoft office, communication, laboratory skills, microsoft excel, documentation, research, team building, customer service, cross functional coordination, team coordination, stakeholder engagement, group presentations, group work, at multitasking, sales, google adwords, marketing strategy, marketing, customer experience, marketing management, retail, technical writing, public speaking, time management, client expectations management, manage client expectations, expectations management

Experience

technical support specialist

apple

2015-10 - 2016-7 · 10 mos

* Developed strong, positive relationships with customers by assessing their support needs and providing solutions. Multitasked in dynamic and fast-paced environment: * Prioritized appointments * Resolved customer escalations: customer always left feeling satisfied * Directed technicians with radio: received positive feedbacks on clear, rapid communication and documentation

sales specialist

apple

2014-10 - 2015-10 · 1 yr 1 mo

* Provided solution-based sales of Apple products: * Received positive feedback on approachability * Employed strategy of showing customers how features translate into benefits Conducted workshops on product knowledge for groups of 6-9

customer success specialist

stemsoft software

2017-11 - Present · 8 yrs 11 mos

enterprise mobile programs specialist

cvent

2019-3 - Present · 7 yrs 7 mos

project manager

student works painting

2014-1 - 2014-7 · 7 mos

* Managed student painting “franchise” for larger company * Directed 2-3 ongoing projects daily and communicated with more than a dozen stakeholders to ensure projects completion before deadline * Generated over $40,000 in sales revenue by reaching out to prospective clients via cold calling * Increased sales by 200% through actively training and supervising 8 sales representatives to cold call * Effectively marketed the brand and increased revenue by 250% through multi-channeled advertising * Managed payroll, invoice, maintained budget spreadsheets, appointments and production deadlines

operations coordinator

stemsoft software

2016-9 - 2018-4 · 1 yr 8 mos

* Created and improved operational processes through report writing and leading process improvement projects. * Managed post-sale projects including follow up with delayed projects * Analyzed customer survey results and followed up on customer engagement and product performance * Managed account subscription and billing * Created standard reports for account management through Salesforce, Excel Power Query, and Crystal Report * Coordinated users’ group, sales, and marketing campaigns

Education

the university of british columbia

chemistry

2011-1 - 2016-1 · 5 yrs 1 mo

Analyzed large data sets and improved standard procedures with quantitative analysis * Recognized for innovation in problem solving and analytical thinking * Managed and collaborated in dozens of projects and experiments; in one case, co-led project that was so successful, the product was considered as a standard teaching aid