Jessie N.

- Maintained current business with existing customer and to identify potential business areas. - Facilitated and coordinated with the various project team to ensure constant update of the project status. - Negotiated terms and conditions of the contract to ensure the best interest for customer and company and resolved any issues which arise in course of work. - Provided regular two-way communication between the customer and management, to provide strong team representation and set proper customer expectations.

- Responsible for cultivating airlines partnerships to enhance Changi’s position as a global air hub. - Increased Changi’s connectivity by incentivising the growth of passenger and cargo airlines. - Enhanced airlines schedule by managing and optimising the processes. - Collaborated with the relevant departments to constantly review the business frameworks and long-term strategies. - Sustain Changi’s competitiveness by developing new policy frameworks and planning within the existing airport capacity. - Prepared quarterly reports to anaylse latest market trends and recommend new strategies.

- Facilitated bilateral/multilateral air services consultations with foreign countries to secure traffic rights for Singapore carriers’ expansion to overseas markets and to advance Singapore aviation interests. - Involved in the preparation and formulating Singapore’s approach and positions for these consultations and initiatives to further Singapore’s approach and positions for air hub interests. - Involved in airlines marketing related events and government related events. - Ensured timely and accurate reporting for management and analysis required for researches and projects - Handled enquires from external agencies and provided media with schedules related statistics