jessica ploeg

director, claims compliance manager

About

Accomplished P&C Leader with Solid Record of Accomplishments including: Multi-line/Multi-disciplined Leadership: Commercial and Personal Lines, Commercial General Liability, Construction Defect, Professional liability, Complex litigation, Medicare Secondary Payer, Regulatory/Compliance and Financial Reconciliation, Audit and Billing. * Operational Excellence: Adherence to budgetary obligations ($1.6mm), increased consistency and quality, improvements in productivity. * Service Excellence: Leadership in development of the “next level of service” around the changing business needs by way of Training, Tools, Measure/Reporting and Governance. * Employee Coaching and Development: Strong coaching & interpersonal skills that create an environment of motivated, engaged employees that feel both challenged and rewarded through ongoing collaboration and feedback.

Country

united states

City

boston

Industry

insurance

Skill

insurance, property and casualty insurance, commercial insurance, customer service, general insurance, casualty insurance, business process improvement, workers compensation, management, leadership, medicare compliance, u.s. health insurance portability and accountability act, medicaid managed care, medicare/medicaid reimbursement, risk management, litigation management, professional liability, claims management

Experience

director

the hanover insurance group

2011-1 - 2017-1 · 6 yrs 1 mo

Director of Claims and Shared Services Operations including MI Catastrophic Claim Recovery, Claims Financial Administration, Onboarding & Assimilation, Claims-wide Service Programs and Customer Experience, Telephony Operations and Performance, Medicare Claims, Reporting and Compliance.