jessica mcneal

* Maximized their online footprint and special events to streamline consumer sales. * Reconciled accounting journals and updated sales records on a weekly basis. * Coordinated organization in a fast-paced, high-energy work environment. * Provided approval for new drink and food menus, online posts, and social media outlets due to communication skills. * Developed countless relationships for the business in a three month window. * Contributed to inventory efforts of all beer ingredients. * Represented Biere De Mac Brew Works in Ypsilanti at a Beer Festival. * Communicated with front of house and back of house operations to maintain positive flow of customers.

* Persuaded and sold students to participate in the videos which spread viewership. * Generated innovative ideas for new and previous shows to attract more of an audience. * Previous on camera host of: * Northwood, do you know your facts * Innovated scripts dependent upon situations and subjects.

* Ensured that 140 artists and their guest from around the world received the correct credentials. * Facilitated 140 * artist travel/hotel accommodations.

* Energized and entertained fans from around the world 12 hours a day for a week. * Created, planned, organized and coordinated all music, video, announcements and sponsor advertisements seen by 15,000 * fans at a USTA Pro Circuit Event.

* Distinguished performance maintaining timely and accurate. * High-impact communicator effectively presenting and conveying information through written and verbal contact with customers, team members, and top-tier executives. * Operated high-volume switchboard and maintained daily direct and indirect client relations operations including acting as point of contact when customers call in, providing company information and forwarding appropriately based on needs. * Facilitated customer satisfaction through immediate resolution of conflicts for strengthened client retention and loyalty. * Provided high-level administrative support and managed organizational policies and procedures. * Drove customer loyalty initiatives and productivity gains through effective and efficient customer relationship management. * Operated Excel, Microsoft, etc. proficiently along with filing on a daily basis.

* Bring positive energy with a can do attitude to both front and back of house restaurant operations. * Work in a detail-orientated, timely-fashion to ensure the best service for paying customers. * Describe menu items in detail and provide recommendations upon request. * Handle cash, bus tables, and input orders. * Develop repeat business by establishing close and lasting relationships with customers. * Provide superior guest service, friendliness, and restaurant cleanliness, using the restaurants proven systems and routines. * Ensure that all expectations were met and exceeded by actively checking up on customers and quickly correcting issues. * Successfully completed shifts over 11 hours long, without appearing tired or non-driven. * Maintain 100% compliance to all standards.

* Previously: Co-Host of Timberwolves Weekly * On Field Host of game day operations * Initiate and lead promotional activities for all 16 varsity Northwood Sports * Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information. * Handle media, and public relations. * Keep track of inventory. * Maintain and verify budgeting and accounts of staff members and all 16 varsity sports. * Execute promotions at various events. * Involved with direct and indirect ticket sales for all seasons. * Reconcile files on a monthly basis. * Process expenses reports and check requests as needed. * Work with coaches and executives on travel coordination and schedules for players.

Education: Dean's List Organizations/Activities: Women in Leadership Panel Emerging Leaders SGA Co-Chair (2015), Member (2014) Auto Show- Chevy Commercial (2015), Team Porsche (2014) DECA Member (2012-present) Entrepreneurship Society (2014) ESPMA Member (2014-Present) Alcohol Awareness Cancer Balloon Launch Pitch Competition Entre Meet Up NU Talks Volunteer: Dow High College Panel Style Show Model Rake-A-Difference Cause for Paws Sharing Tree Share the Memories-Prom Dress Sale Color Run Packaging Mannequin Night-Model MC-Timby's got Talent Additional: Member of First United Methodist Toastmasters Certified Pitch Competition NoChillz, LLC Activities and Societies: Emerging Leaders SGA Co-Chair (2015), Member (2014) Auto Show- Chevy Commercial (2015), Team Porsche (2014) DECA Member (2012-present) International Business Association (2014) Entrepreneurship Society (2014) ESPMA Member (2014-Present)