Jessica Ereiz

Leading the new student and client education team, more to come!

Develop, administer, and manage immigration policies and procedures for advising F-1 and J-1 students. Ensure policies align with regulations, are consistently applied, and documented. Maintain an internal policy manual. Functional lead for all Student Advising Services. Lead the evaluation, assessment, and enhancement of advising services. •Created a 12-week comprehensive international student advisor training program, encompassing federal regulations, UB policy and interpretations, and hands on learning opportunities. Created and lead a 6-week J-1 student advisor training program. •Lead weekly all-staff meeting, offer weekly office hours for advisors and created resources to assist with consistency in advising. •Implemented a student advising feedback program to aid in the assessment of our advising services. •Lead development of virtual advising structure; implemented appointment system, virtual drop-in advising, group advising and phone system for remote work. Adjusted all services to a hybrid model post-COVID. •Create responsive and equitable staff telecommuting and advising schedules. Evaluate business and student needs/requirements and adjust services accordingly. Supervise six full-time International Student Advisors. Hire, train, coach, and assess performance. Make strategic decisions to ensure that deadlines are met, accuracy is maintained, and staff workloads are manageable. Support the campus community as lead ISS liaison with academic and administrative units. Communicate ISS mission and values as well as immigration updates through presentations, a monthly Campus Partner newsletter and regular direct communication with campus leads. •Create and maintain a Faculty/Staff website. •Coordinate complex student cases and advocate for students with multiple stakeholders. •Serve on UB’s Campus Wide Incident Management Team. Advise F-1 and J-1 students; manage a student case load; serve as a Department of Homeland Security, DSO and ARO.

Assistant Director (March 2010 - March 2020) International Student Advisor (May 2008 - March 2010) Staff Assistant (December 2006 - May 2008) Analyze and interpret F-1 and J-1 visa policies/regulations and apply policies and government issues guidance to internal business processes Write official office policy and regulatory interpretations and maintain an internal policy document. Communicate interpretations and office policy to stakeholders (students, faculty and staff) in writing, on our website, in-person and in presentations. Serve as a liaison to campus partners Serve as a Department of Homeland Security DSO (Designated School Official) and ARO (Alternate Responsible Officer). Adjudicate applications and issue immigration documents for F-1 and J-1 benefits Advise F-1 students and J-1 Students on their immigration status. Advise students experiencing personal and cultural adjustment issues. Advise and train International Student Advisor colleagues Advanced skills in the use of SEVIS and Sunapsis, Peoplesoft, Excel, Mail Chimp, Survey Monkey and UB’s Content Management System. Create and run queries from institutional data based on business needs. Interpret immigration documents and maintain student visa status information in University institutional database. Serve as Officer-in-Charge in the ISS Director’s absence. Assist in the planning and implementation of International Student Orientation and International Education Week.

Human Resource Assistant December 2005 - December 2007 Process applications and prepare job offers Set daily interviews and help organize open interviews Maintain internal job postings and employee information boards Maintain and organize confidential employee files Front-End Coordinator August 2002 - December 2007 Supervise and manage cashiers, maintenance and outside clerks Solve and resolve customer problems and concerns Assign job tasks to ensure prompt customer service Promote front-end programs, and motivate fellow front-end employees Coordinate daily employee schedules (ie: breaks, department transfers,) Track employee performance Administer employee observations