Jessica Bentley

Client: Ford Motor Company Provides comprehensive administrative and operational support across the full talent acquisition lifecycle, ensuring accuracy, efficiency, and a high‑quality experience for candidates, recruiters, and hiring managers. Manages ATS workflows by reviewing applicants, updating candidate statuses, posting roles, and maintaining data integrity across systems. Coordinates interview logistics including complex scheduling for phone, virtual, and in‑person interviews, panel coordination, room reservations, and communication with all stakeholders. Conducts initial candidate screening through phone interviews, documenting responses and assessing alignment with role requirements. Supports the offer process, preparing and routing offer letters, presenting offers to candidates, and ensuring timely follow‑through. Oversees background checks, medical clearances, and reference verification, partnering with vendors and internal teams to maintain compliance. Facilitates onboarding and offboarding activities, ensuring documentation, system setup, and workflow steps are completed accurately. Coordinates candidate travel arrangements when required. Provides pipeline and metric reporting to recruiters and leadership, escalating obstacles and maintaining clear communication across teams. Ensures postings, documentation, and processes meet organizational standards and compliance requirements. Known for strong organization, attention to detail, and the ability to manage high‑volume administrative tasks while supporting a seamless, professional candidate experience.

Clients: Ford Motor Compant & Kaiser Permanente Day to Day Duties: Responsible for providing diverse complex support for a large functional area requiting a thorough understanding of regional, state, and federal policies and procedures specifically for the post offer employee process. I conduct/track background and drug screenings, collect and confirm Licenses, Certifications and required documentation during the hiring process, guide ADA employees through role identification process, interpret and apply national and local policies as well as state and federal guidelines. I provide guidance and instruction to hiring managers, applicants, vendors, and talent acquisition staff on the hiring process which is critical in ensuring a seamless transition in our new hire orientation. Key Responsibilities: Partnered with hiring managers to understand talent needs and develop sourcing strategies aligned with role requirements and company goals. Leveraged AI-powered tools (e.g., Eightfold, LinkedIn Recruiter) to proactively source, screen, and engage high-quality candidates across various channels. Maintained accurate and up-to-date candidate records in ATS systems; monitored sourcing metrics including pipeline health and time-to-fill. Conducted outreach and initial candidate assessments to qualify talent for technical, cultural, and organizational fit. Facilitated end-to-end onboarding processes including background checks, I-9 verification, system access, and equipment setup. Served as a primary point of contact for new hires, ensuring a seamless transition from offer acceptance to full integration. Coordinated orientation schedules, training sessions, and department introductions in collaboration with cross-functional teams. Collected and analyzed onboarding feedback to identify areas for process improvement and enhance the new hire experience. Supported DEI initiatives by building diverse pipelines and promoting inclusive onboarding practices.

Lead end-to-end onboarding for 100+ new B2B clients annually, ensuring successful implementa/on and product adop/on within the first 90 days. Serve as primary point of contact during onboarding, providing personalized guidance and training to meet each client’s unique goals. Collaborate cross-func/onally with Sales, Product, and Support teams to align onboarding plans and address technical or opera/onal needs. Partner closely with Talent Acquisi/on teams to support talent sourcing strategies and coordinate smooth transi/ons for newly placed candidates. Conduct regular check-ins and training sessions via webinars, one-on-one mee/ngs, and interac/ve tutorials. Monitor onboarding KPIs, report trends, and recommend process improvements to enhance customer experience.

Day to Day Duties: Operational responsibilities in high volume, fast paced office with frequent deadlines. Enters, files and processes critical documents related to criminal, traffic and civil cases; assists in the validation and the accuracy of court disposition documents, ensures that appropriate actions of the Court are carried out; assists with miscellaneous administrative duties; acts as an information liaison between the court and the public; opens, identifies and distributes mail; assesses and receipts fines and costs. Essential Duties & Responsibilities: - Review and finalize opinions and dispositional orders for release to litigants and others; - Review work of deputy clerks; - Proofread correspondence from Clerk's Assistant; - Prepare payment notices and orders for counsel; - Prepare mandates in cases decided by opinion, track mandates for certification, and prepare related correspondence; - Prepare correspondence for bills of costs, review bills of cost, prepare orders, and itemized statements of costs; - Prepare memos for panel on motions or cost questions; - Prepare orders for cases where the Supreme Court reverses or amends any order or opinion; - Prepare orders for payment of guardians ad litem; - Handle inquiries related to dispositional orders and opinions; - Perform other assigned duties by the Clerk.

Supported onboarding e5orts for mid-market clients, including account setup, data integra/on, and team training. Created custom onboarding documenta/on and walkthroughs that reduced support /ckets by 30%. Partnered with Customer Success Managers to ensure a smooth hando5 and con/nuity post-onboarding. Managed mul/ple client implementa/ons simultaneously, maintaining a 95% on-/me go live rate. Received “Customer Champion” recogni/on for consistently high CSAT scores during onboarding.

Create Marketing, promotional campaigns, and advertisements, and handling of social media platforms. Handling all incoming phone calls and triaging internal and external requests, managing all office functions, including records, reports, filing, and invoices. Coordination staff calendrers, including scheduling weekly meetings, and creating presentations for marketing material for real estate brokers and clients regarding services offered. Provide assistance on all real estate transactions, input data into MLS, and coordinate closing procedures

Managed the end-to-end transac/on process for 40+ real estate deals monthly, ensuring all documenta/on, deadlines, and compliance requirements were met. Acted as the primary liaison between buyers, sellers, agents, lenders, and escrow teams. Created and maintained detailed onboarding-style checklists for clients and internal stakeholders, reducing missed deadlines by 35%. Introduced a new digital intake and document management system, improving opera/onal e5iciency. Trained new agents and sta5 on onboarding procedures and document compliance.

Oversaw medical opera/ons and team performance with a focus on compliance, e5iciency, and pa/ent care. Led cross-func/onal teams and collaborated with internal departments and external partners. Implemented ini/a/ves to streamline opera/ons and improve service delivery in a fast-paced healthcare seKng.