jessica bassett

About

617-290-5377 | jessicabassett@gmail.com | High-performing, strategic, and resourceful team leader who thrives in fast-growing and creative technology environments. Excels at establishing new functions, processes, and teams to support evolving business goals. Comfortable with ambiguity and change. Strong execution and program management skills.

Country

united states

City

cambridge

Industry

information technology and services

Skill

project management, product marketing, management, strategic planning, product management, healthcare, product launch, cross functional team leadership, integrated marketing, marketing, saas, process improvement, start ups, software as a service, creative direction, program management, product development, customer engagement, leadership, consulting, customer experience, customer retention, onboarding, scalability, facilitation, team building, team management, team facilitation, chief of staff, special projects, start up organizations, cross functional problem solving, client communications, customer marketing, new product release, customer experience management, product engagement, cross functional relationship building, cross functional team building, cross functional coordination, project team management, client performance, growth strategies, business analysis, crm, market research, business strategy, competitive analysis, digital marketing, direct marketing, interactive marketing, e commerce

Experience

executive director, strategic planning and communications

athenahealth

2016-5 - 2017-4 · 1 yr

Drive transformation initiatives across technology and product organizations to increase agility, scalability, and collaboration. Includes rollout of agile and scrum, new release cadence and processes, and engagement communications.

executive director, product engagement

athenahealth

2015-5 - 2016-5 · 1 yr 1 mo

Drive client growth, performance, and satisfaction by bringing to life the value, features, and best use of our network and services through best-in-class content, communications, and training throughout the client lifecycle.

special projects consultant

athenahealth

2008-8 - 2010-5 · 1 yr 10 mos

vice president and group director, delivery management

digitas

1999-1 - 2008-1 · 9 yrs 1 mo

Led teams of up to 17 project managers, monitoring revenue between $15M to $40M. Established and operationalized delivery processes for integrated marketing programs in fast-evolving digital industry for fast-growing company. Drove program execution for key clients: Lilly, Miller, Whirlpool, American Express.

marketing manager

kanda interactive

1997-1 - 1999-1 · 2 yrs 1 mo

director of product marketing

athenahealth

2010-5 - 2015-5 · 5 yrs 1 mo

consultant

independent consultant

2017-4 - 2019-2 · 1 yr 11 mos

I partner with small to mid-size organizations to define strategy and drive execution of programs/projects that improve and scale communications, implementations, and operations. Recent engagement includes 50-person healthcare company poised for significant growth. Leading program to scale implementation and onboarding by optimizing and standardizing client and internal training and communications, policies, and processes.