jessica zieman

* Created keyword-searchable text files of scanned documents using Abbyy FineReader 11 * Inventoried and assessed a portion of the Massachusetts Transportation collection to determine which resources to digitize * Digitized and, using OCR software, converted textual documents to editable and searchable text files in preparation for DSpace Digital Repository upload

* Operated store as a sole employee, under planned and continued absence of store owner * Collaborated with store owner to develop effective methods for improving sales * Developed and maintained relationships with customers * Maintained a working knowledge of all products and store procedures, with the ability to communicate this information to customers * Performed cash register transactions, maintain cleanliness of the store, and inform customers on store policies

* Collaborated with co-worker on the creation of an inventory for poster collection * Completed unique project of reorganizing archival material in new housing location * Re-housed holdings as necessary, according to archival standards and techniques * Re-numbered folders and boxes to reflect actual collection organization * Created metadata and added undocumented holdings to master spread sheet * Accurately pulled materials in a timely manner, as requested by visiting researchers

* Retrieved materials from the stacks for delivery to patrons in the Reading Room * Photocopied rare and delicate materials, making sure to follow proper handling techniques * Maintained organization of collections by properly shelving materials, renumbering folders, and re-filing delicate photographs and other materials as indicated by finding aids * Assisted staff in doing research and other tasks as needed

* Delivered effective customer service by assisting customers, in person and on the phone, with the locating of merchandise in store or the ordering of merchandise * Served customers at the cash register by providing efficient transactions * Accurately shelved new merchandise, re-shelved merchandise, and maintained store cleanliness and order

* Provided the Volpe Center with a full array of information services, including: timely and responsive reference service, literature searching, literature reviews, and document delivery services * Facilitated access to an extensive collection of scientific, technical, social science, and economic material in the transportation field for researchers and staff at the Volpe Center * Tracked reference statistics and generated monthly reports to be distributed to proper MIT staff and the Volpe Center librarian * Provided interlibrary borrowing and photocopying services to Volpe Center researchers as needed * Provided regular delivery and pick-up services between the MIT Libraries and the Volpe Center

* Processed requests for BorrowDirect and the Boston Library Consortium * Processed incoming and outgoing mail for two unmediated borrowing streams, BorrowDirect and the Boston Library Consortium * Prepped returned books for circulation by checking them in using Relais and Aleph

* Digitized archival holdings related to John F. Kennedy’s presidency, including textual documents, photographic negatives, and print photographs * Performed quality control on digitized textual documents, with strict attention to detail * Assisted in the efficient and effective execution of the Digitization On Demand service, which includes the digitizing, cataloging, and publishing of textual documents * For an example of this work, please follow: * http://www.jfklibrary.org/Asset-Viewer/Archives/JFKNSF-329-015.aspx * Cataloged textual documents by creating metadata and authoring descriptions * Processed scanned photographic negatives according to digital image processing techniques * Uploaded digital images to Digital Asset Management System (DAMS) * Input metadata and added digitization specifications to digital images in DAMS * Assisted in the creation of a shelf list of the library’s holdings * Re-housed archival negatives according to proper rehousing techniques and standards * Prepared finding aids for EAD conversion * Digitization Intern

* Trained all new associates on store and cash register procedures * Delivered responsive and effective customer service via cash register transactions, as well as established and maintained customer relationships through continued interactions * Maintained organization and cleanliness throughout the store * Completed a variety of tasks relating to stock and inventory

Finished course work in December 2011; degree conferred in January 2012. Activities and Societies: * American Library Association * Association of College and Research Libraries, New England Chapter

Activities and Societies: "Daily Orange" contributing photographer, "Student Voice" contributing photographer, "What the Health" magazine fact checker