Jessica Yhang

•Assisting daily operation of “Party Star” app in Indonesia, including daily operation for agencies, such as trouble shooting,performance analysis, daily communication, giving out rewards, event operation, onboard new agencies, and assisting my manager as the main ACM •Working on translation from Chinese/English to Indonesian for Party Star app’s events and daily updates •Performing Live streaming and host events in party Star App, maintaining social media post in Party Star social media

•Project: Development and Localization of OPPO new internet product in Indonesia •Conducting detailed market, competition and product research for internet product in Indonesia. Generating insights covering marketing, pricing and partnership strategy recommendation for the business operation side of the product. •Assisting in the development of the internet product, such as analysing the user experience, features, language, and overall function of the product through numerous test on the prototype until it function smoothly and ready to be launched. •Identify sales opportunities by directly approaching large SaaS and FnB chains that gained OPPO’s product +10.000 partners

Assisting Professor in research project related to Organizational Behaviour in Management studies

•Assisting the operations of 20+ sellers on a day-to-day basis, trouble shooting, performing statistic-based analysis on sellers performance, updating daily sellers-related data, and video boosting for promotion related purposes. •Working on campaigns to drive sellers’ GMV, such as KLS 7.7, Woman Summer Collection, Creator’sCollaboration. In charge of curating products, closely monitor sellers’ traffic and GMV to help sellers achieving their target. •Supporting the operations of sellers to implement new strategies to improve their performance through campaign, collaboration, LIVE, subsidy, traffic boosting and affiliation programme.

•Managing customer success revamp project and working closely with stakeholders to create a better user experience by building wording data system based on user’s needs using prosecutable framework models. •Perform analysis, conduct detailed research and benchmarking for English Academy’s new products for kids and teens to extract insights and develop recommendations to leverage opportunities within the industry based on but not limited to; price, main selling points, products, business model, events and marketing. •In charge of various operational business projects such as being responsible to construct briefings for sales tools, Ruangguru’s homepage video, website revamp, social media content, and other proposed marketing needs.

Awarded as the "Mekari-biggest contribution to business award (intern category) 2021" •Creating new experiences with customers - Test new strategies to drive customer value this includes but is not limited to feature adoptions (core/fintech) & monetization efforts (upsell/cross-sell/referral) •Centralise & analysing customer feedback and data to build actionable customer data models. Ensure customer data governance is well being maintained to ensure its quality consistencies •Communicating with internal stakeholders (product/sales/marketing) to identify gaps and opportunities, if any in the customer & brand experience

• Supporting CEO in funding strategy for investors; gathering data, finding leads, deck assets creation, and schedule meetings. • Directly assisting CEO in analysing both internal and external company problems along with written communication as well as in-person from the CEO’s office to both internal staff and external high-level officials and business executives. • Collaborating with Strategy & Development Team for press release contents and regularly check on media partnership/ speaking opportunities (webinar/podcast/etc) / events to increase LingoTalk's exposure.

-Research assistant -Guangdong Government Scholarship Awardee -Selected student mentor -Selected candidates for student helper

Guangdong Government Scholarship Awardee