jessica west

call center lead and supervisor

About

Current Quality Auditor and Administrative Assistant. Versatile, reliable and efficient with 5+ years experience supporting managers and executives in high paced environments. Diversified skills include customer service, training and development, reporting, billing assistant, administrative support, and dispatching. Excellent phone and digital communication skills. Knowledge of public underground utilities and utility locating.

Country

united states

City

linthicum heights

Industry

public safety

Skill

customer service, microsoft outlook, training, leadership, microsoft office, microsoft word, customer satisfaction, employee training, communication, sales, powerpoint, administrative assistance, data entry, troubleshooting, call center administration, call monitoring, call center development, customer focused service, google maps, call quality, quality assurance, auditing, quality auditing, coaching, accounting, dispatching, utility locating, utility billing, utility industry

Experience

qca and administrator and billing assistant

dynamic concepts

2016-12 - 2018-6 · 1 yr 7 mos

call center lead and supervisor

one call concepts

2013-9 - 2016-12 · 3 yrs 4 mos

sales associate

foot locker

2006-9 - 2012-1 · 5 yrs 5 mos

* Customer service * Cashier * Inventory * Meet daily goals * Sell products * Stock and Organize Store

hostess

red lobster

2009-3 - 2011-11 · 2 yrs 9 mos

Greets and seats guests, presents menus to guests, informs them of special catch and soups. Observes tables and keep track of clean, dirty and occupied tables. Takes guest information for wait list and quotes wait to guests accurately when tables are not immediately available. Cleans, organizes and stocks menus at host area. Answers phone and answers questions concerning the menu and restaurant. Interacts with guests in and as they leave the restaurant to ensure positive dining experience.

auditor and administrator assist

utiliquest, llc

2011-1 - 2012-1 · 1 yr 1 mo

Auditing field technician tickets for errors prior to entry into system. Answering multiple phone lines to direct calls to proper department and dispatch to service technicians. Dispatches calls and tickets to appropriate work group. Audits service calls to observe employee demeanor, technical accuracy and conformity to company policies.