Jessica W.

Review and analyze all New Community Construction Starts and calculate brick per plan and brick labors. Research, analyze jobs, and problem solve before correcting and/or updating PO/VPO’s. Effectively assess, validate and update take-offs. Verify all VPO’s from the field, research if needed and update PO's. Head off potential conflicts and problems before they materialize. Develop and maintain appropriate spreadsheets to record data and extend pricing. Estimate windows, doors, per plan, elevations and community specifications before inputting take-offs into JD Enterprise One. Maintain a strong relationship with the field, provide accurate information within a timely manner while building and maintaining a positive relationship between vendors. Work in JD Enterprise One, BuildPro, Hyphen Brix, Citrix, Cransoft and Planswift.

Processed sales jobs including sales forms, work orders, etc. Prepared and updated tracking sheets. Prepared and sent Customer Service Phase Letters. Performed CRM database management which included entering sales data, maintaining records and generating reports. Provided administrative support such as managing the phones, email correspondence, office supplies, customer files, permits and HOA applications, etc. Strengthened customer and contractor relationships through daily interactions.

Managed all purchasing of materials, imported natural stone from all over the world and kept up-to-date on all trends and latest designs. Consulted with clients to obtain a clear understanding of desires while assisting with creation and design along with operational budgeting as well as strategic up-selling. Managed all sales orders for clients and purchase orders to our vendors and worked closely with all sales personnel as liaison to customers. Handle all customer complaints and efficiently resolved any outstanding issues. Reported all shortages/overages to manufactures upon receipt and sent packing list slip to company. Contacted and properly processed paperwork for all freight claims. Assisted in the showroom with clients. Organized, ordered and arranged samples.

Sorted and ordered truck titles. Sent out invoices to customers via email. Inputted bill and invoice data into QuickBooks. Collated and filed bills and invoices. Maintained and built relationships with customers.

Operated as service point-of-contact for help-desk, helped troubleshoot, analyze, diagnose and resolve issues. Troubleshoot printer issues over the phone which entailed an in-depth knowledge of printer configurations, security, interactions with applications, and network settings. Investigated issues reported by customers and technicians in a timely and efficient manner. Monitored system applications daily to ensure adequate response times. Produced daily, weekly and monthly reports with Excel.

Collated, Inputted PO data on the computer in Alpha and filed PO's. Sorted Domestic and International PO's to input data in Alpha.

Facilitated and participated in conference calls with customers and other departments. Monitored system applications daily to ensure adequate response times. Investigated issues reported by customers and other support teams in a timely and efficient manner. Operated as service point-of-contact for help-desk, helping to troubleshoot, analyze, diagnose and resolve issues and escalation. Followed proper procedure to escalate within the IBM support team and management, while providing the best service to customers and vendors both domestically and internationally. Used Remedy, Citrix, Lotus Notes, Avaya, Graphical User Interface (GUI), IBM Blade Management Console, Computer Aid Dispatch (CAD) and ESC+.

Utilize accounting software to record, store, and analyze information. Respond to written and telephone requests for customer information. Input data from source documents into database, collate and file materials.