jessica townsend

* Screen patients in the Emergency Department and over the phone to determine potential eligibility for assistance. Analyze their income, assets, household composition, and physical conditions, while applying government rules and regulations that will assist in presenting a complete case to the respective Government Funded Health Program. * Explain to patients the eligibility requirements, application process and verification requirements for applicable programs. Facilitate the application process when appropriate for the patient by assisting the patient in completing the application, and obtaining required verifications * Assist with training new employees * Verify insurance eligibility, benefits, and network status * Coordinate with professionals throughout the hospital on varying levels, Doctors, Social Workers, Nurses, PCAs, and Patient Relations * Adhere to compliance and security regulations including HIPAA by accessing and releasing PHI as minimally necessary to perform duties and according to procedures.

* Ensure all necessary demographics and financial data is obtained and accurately documented into the EPIC system * Handles all routine patient inquiries related to the registration process, including hospital policies, financial responsibilities, and patient rights * Obtain signed statements verifying patient consent and understanding of policies * Documents emergency admissions through patient/guarantor interviews by inputting data in EPIC * Answer multi-line phone; take and relay messages; determine and transfer calls to appropriate hospital departments and individuals * Follow established telephone procedure in the case of a fire alarm or other emergencies * Receive visitors and direct them appropriately

Assisted in the development of a new department required by the CFPB Tracked, assigned, and reported all mortgage loss mitigation applications Responsible for sorting and distribution of department email and faxes Built and maintained excel spreadsheets for daily reports Trained new employees on policies and procedures Pre qualified mortgage loss mitigation applications for government programs

Researched and reviewed scanned legal foreclosure documents, including internal US Bank documents as well as legal court documents, to compile information needed for an audit being conducted by an independent consulting firm (Price Waterhouse Cooper) for the O.C.C. for any foreclosure that took place between January 2009 to December 2010. Provided research data to PWC via Sharepoint. Answered specific detailed questions from PWC auditors regarding questions they may have on specific foreclosure files. Trained new employees, as well as review all of their work to make sure it is complete and accurate prior to submitting it to the PWC auditors.

Prepared, scanned, and indexed documents, and ensured page by page quality. Managed inflow/outflow of paper and electronic documents. Maintained databases for tracking projects, inventory of on-site and off-site records and other operational needs. Ensured office work flow was maintained and office goals met; assigned work according to changes in workload priorities; evaluated office and administrative functions to recommend greater efficiency in office procedures. Communicated with staff and ensured policy and procedure compliance to safeguard the security, confidentiality, and integrity of information.

* Set up and supported telephone conference calls for hundreds of corporations. * Provided pre-conference support customer service, technical support, and private discussion for multiple speakers. * Provided excellent services to clients on a daily basis.

* Granted Secret security clearance, July 2008. * Created, converted, and formatted Government specifications according to the SENSOR style guide, MIL-SPECS and MIL-STDs into Microsoft Word. * Performed Quality Control for converted specifications * Supported supervisor with metrics reporting project.

Analyze and investigate complex benefits and configure into various systems Maintain an extremely high level of accuracy while meeting quality levels and production deadlines Research and resolve benefits issues Prepare administrative documents and customer education materials

Activities and Societies: Phi Theta Kappa, Social Work Club