Jessica Tng

• Lead and manage high volume of end-to-end recruitment activities for both retail and office headcounts for across brands. Ensure excellent quality and be creative towards recruitment needs within the organization. • Deliver responsive and effective day-to-day HR services and solutions to the retail team including talent acquisition, analysis of manpower needs, compensation & benefits, and employee engagement. • Manage onboarding and offboarding processes across retail and office teams. • Develop and facilitate communication channels to build up a close work relationship among the management and staff at all levels. • Collaborate and partner with SEAO HR team on Compensation & Benefits, and Talent related topics. • Maintain and make use of HR analytics to recommend and support people related decisions. • Able to work on transversal projects across the HR team to work efficiently and effectively on topics such as recruitment etc. • Keep abreast of talent market trends, regulatory developments, and HR best practices and be responsible for all HR regulatory compliance. • Support the HR team in office activities and ensure smooth company operations.

• Manage the full spectrum of recruitment & selection. This includes job-posting, short-listing of candidates, interview arrangements, conducting interviews, communicating job offers, preparation of employment contracts, application of work passes, setting up of employee personal files, data entry, manpower allocation etc. Liaise with recruitment agencies on temporary headcounts. • Work closely with hiring managers on their manpower requirements. • Ensure the successful onboarding of new employees • Review recruitment, selection and onboarding processes periodically to recommend and make improvements • Ensure accurately and prompt data-entry and the maintenance and integrity of information in the HRIS • Provide recommendations to line managers on employee-related matters including grievances, disciplinary matters, employee exits, manpower re-allocation etc, • Partner with line managers to manage employee coaching, counselling, grievances and disciplinary matters • Ensure seamless, efficient and timely execution of day-to-day HR processes and transactions • Support and facilitate performance and talent management initiatives as required. This includes career planning, staff development, performance appraisal, succession planning, manpower planning etc • Lead, facilitate and support initiatives/activities/projects in employee engagement, organisation development etc and annual corporate events • Assist in the development, implementation and improvement of HR policies and procedures including but not limited to manpower planning, employment terms, employee benefits, day-to-day work processes such as employee confirmation, claim procedures, staff movement/ mobility etc. • Independently organise recruitment events and talks and deliver presentation to external parties • Peform ad-hoc projects / administrative duties when required

• Support recruitment activities such as posting of job advertisements, scheduling job interviews, assisting interview process, conduct prescreening interviews and reference checks. • Liaise with recruitment agencies on temporary headcounts. • Prepare recruitment budget headcount reports. • Assist in new employee on-boarding process. • Assist in work pass application and renewal. • Provide administrative support to the HR Team. • Update and maintain employees' record on both P-file and system. • Keep track and prepare confirmation letter for confirmed staff. • Monitor store-to-store transfer to ensure the accuracy of recruitment report. • Any other ad-hoc duties as assigned.

• Work closely with Operation teams to ensure hiring needs are fulfilled within required time frame. • Support recruitment activities such as posting of job advertisements, scheduling job interviews, assisting interview process, conduct prescreening interviews and reference checks. • Liaise with recruitment agencies on temporary head counts for events and atrium sales. • Assist in work pass application and renewal. • Plan and coordinate career fairs • Work with third parties like ITE, MINDS, SCORE • Responsible for employee on-boarding and off-boarding • Manage a pool of part timers for short/long term deployment. • Monitor recruitment cost and prepare recruitment reports. • Update and maintain employees' record on both P-file and system. • Keep track and prepare confirmation letter and membership card for confirmed staff. • Follow up with Operation teams on employees’ appraisal form and promotion letter and ensure the salary and benefits have been adjusted on the system. • Monitor store-to-store transfer to ensure the accuracy of recruitment report. • Provide summary of leave balance to resignee and conduct exit interviews. • Handle all disciplinary/grievances cases. • Ensure employees’ address on OFWAS are up-to-date and liaise with housing agent on housing inspection. • Submission of levy waiver • Responsible for application, renewal and cancellation of airport seasonal and visitor passes. • Manage employee’s medical, dental and insurance claims. • Provide advice to employees on human resource policies and matters. • Manage uniform inventory, ordering and costing. • Liaise with finance department on baby voucher and referral incentives. • Assist in payroll and provide guidance on payroll queries. • Manage time attendance and leave system. • Check part timers’ time sheet and ensure their attendances are updated on time attendance. • Any other ad-hoc duties as assigned.

Recruitment • Sourcing of potential candidates through advertising in various job portals • Reviewing of resumes and interviewing candidates for better job matching • Provide career advice and guidance to candidates. • Prepare interview arrangement between client and candidate. • Conduct reference check. • Handle work pass renewal and application Business Development • Client expansion by sourcing for new clients while servicing existing Accounts. • Build rapport and maintain strong relationship with potential and existing clients in all industries. • Develop good understanding of client companies, their business nature, work culture and given job order. • Perform job market analysis and provide client newsletter and updates with current market trends. • Ensure customer satisfaction through placement of suitable candidates. • Contract T&C, price, and salary negotiation • Achieve and maintain personal and group sales target.

• Performs write up on company profile, photo editing and other content to ensure comprehensiveness of online listing page. • Collect materials for print artwork and submit to customer for final confirmation and approval. • Conduct business advisor interview for customers to understand their business nature and market.