jessica stephenson

Provided SME (subject matter expert) support to my team, Development, and IT teams for projects and issue resolution. Escalation point for issues, break/fix, troubleshooting. Monitored our job stream ensuring processing timely, teaming with IT when production jobs failed to ensure usage processed to billing timely. Strong analytical skills. Excellent rapport with internal and external customers.

Plans, performs and implements process improvement initiatives. Performs cost and benefit analyses. Recommends and may project manage systems and process improvements based upon analysis. Develops, implements and communicates methods and procedures associated with organization's processes. Organizes leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Delivers presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practics for techniques and processes. Communicates team progress. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Normally receives little instruction on day-to-day work, general instructions on new assignments