Jessica R.

• Expert in developing stylish homeware and seasonal product lines. • Skilled in rapid idea generation and balancing creativity with market feasibility. • Proficient in conducting market research to inform product development strategies. • Experienced in collaborating with design teams to deliver impactful concepts and packaging. • Strong capabilities in managing product lifecycles from concept to market launch. • Effective in negotiating with factories on specifications, sustainability, quality, and pricing. • Detail-oriented with experience in tracking products through sampling to mass production.

• Experienced in developing bedroom, living room, outdoor, and baby & kids' furniture. • Skilled in supplier relationship management and strategic alignment. • Proficient in cost negotiation and ongoing profitability management. • Strong expertise in coordinating product sampling, budgets, and logistics. • Experienced in stakeholder collaboration to drive successful outcomes. • Thrives in fast-paced environments with excellent analytical and Excel skills. • Passionate about delivering innovative, high-quality, and customer-focused products.

• Support hard furnishings categories and assist Product Manager in sourcing creative andproducts. • Manage products from concept to launch, ensuring adherence to brief, timelines, and quality standards. • Track supplier administration and sampling stages for seamless operations. • Assist in timeline management and coordination of key dates across teams. • Update presentation packs with relevant details for stakeholder presentations. • Coordinate all aspects of product samples, from specification to shipping, including supplier communication and payments. • Facilitate communication with suppliers and internal stakeholders. • Assist in supplier due diligence and quality control processes. • Collaborate with Customer Insights team for ongoing market research and insights.

• Oversee Green Star and GECA certification processes and documentation from external suppliers and assist in related audits. • Respond to customer inquiries, generate quotes, and process sales orders accurately. • Proactively liaising between the customer and internal sales and administration teams to ensure an exceptional standard of customer service is delivered • Obtain quotations from local suppliers and coordinate with internal teams • Project manage orders to meet customer delivery dates • Organise loan item delivery and return, ensuring accurate stock transfer documentation. • Assist Sales team with sample transfers and maintain the sample library. • Handle general sales and office administration duties, including event management. • Organise, store, and distribute sales materials effectively.

• Cultivating senior and technical client relationships. • Using marketing resources to drive account retention and growth. • Sourcing and promoting relevant content on social media. • Creating eDM templates aligned with sales goals for client engagement. • Anticipating and resolving concerns, issues, or problems. • Managing a monthly portfolio of over one hundred clients in Salesforce. • Handling high call and email volumes while addressing competing demands. • Providing administrative support for the Account Management team. • Setting and managing daily workloads to achieve monthly KPIs.

• Proactively expanding the professional directory on Houzz by reaching out to professionals. • Engaging and supporting the Houzz professional community with technical and qualitative • profile assistance. • Successfully launching Houzz New Zealand through marketing events and collaborations. • Managing online community interactions to enhance the discussion section and forum on Houzz. • Mentoring and guiding new team members to ensure a smooth transition and target achievement.

• Skilled in providing high-level executive and administrative support with discretion and confidentiality. • Proficient in managing executive schedules, meetings, travel, and correspondence. • Experienced in supporting project management through documentation, reporting, and tracking. • Strong expertise in producing high-quality reports, templates, and planning documents. • Adept at managing accounts, coordinating supplies, and maintaining operational efficiency. • Effective meeting secretary, ensuring accurate minutes and action follow-ups.