Jessica Roy

Project Coordinator @ BGIS

Country

Canada

City

Ontario

Industry

Facilities Services

Skill

Customer Service, Management, Team Leadership, Time Management, Training, Budgets, Operations Management, Facilities Management, Team Building, Leadership, Project Planning, Microsoft Office, Microsoft Excel, Teamwork, Process Improvement, Customer Satisfaction, Employee Training, Business Process, LNG

Experience

Project Coordinator

BGIS

2019-4 - Present · 7 yrs 6 mos

Capital Planning Data Coordinator

BGIS

2017-5 - 2019-3 · 1 yr 11 mos

Team Lead

BGIS

2016-8 - 2017-5 · 10 mos

Facilities Service Coordinator

BGIS

2013-2 - 2016-8 · 3 yrs 7 mos

Markham, Ontario

- Answered customer service calls for Shell Retail gas stations across Canada - Dispatched work order to appropriate vendors promptly and efficiently - Followed up on work orders for vendors across Canada - Responding and coordinating emails on a daily basis - Attended and participated in professional meetings - Pulled reports via Excel daily for overdue work orders - Received specific training within the company with vendors on equipment - Communicated with global and nationwide vendors daily - Designed many procedure template for my team - Familiar with various systems - Maximo and Ehelp

Swing Manager

McDonald's

2010-3 - 2012-12 · 2 yrs 10 mos

Keswick, Ontario

- Trained employees throughout all stations - Managed money by counting bills and safe - Managed appropriate breaks - Managing different stations all throughout the store - Resolved customer complaints regularly - Observed crew to ensure proper procedures were followed - Ensured proper safety procedures daily and filled out safety surveys for employees