jessica rosa

* Partnered with other departments for new product rollouts. Created training materials and ensure impacted teams within department received training. * Identified cost saving opportunities for automation within department systems (Merchant Service Center and Merchant Manager). Wrote requirement documentation and partnered with the IT Developments team to implement. * Managed Technical projects for the department within Clarity to ensure they met the release date. * Supported the Boarding Migration from Louisville to Coral Springs. Ensured functions and workflows were completely transitioned for a total of 65 FTEs. * Provided weekly and monthly measurement reporting for the Department. * Created quarterly achievement presentations for Sales Channels.

* Coordinated efforts of First Data Operational, Business and Systems areas to ensure timely and successful merchant implementations. * Responsible for communication of project status and implementation process to the merchant and internal business areas. * Worked with National and Mid-Market accounts on technical implementations. * Prepared project plans to include project definition, scope, resources and schedule. * Monitored project performance and provided recommendation for improvements to products or services.

* Managed boarding and maintenance of merchants with the Sales Channels. * Managed data entry team of 30+ employees to ensure adherence to productivity and quality standards. * Provided performance feedback through side-by-side coaching, performance reviews and goal setting. * Developed and implemented programs to motivate employees and stimulate a high sense of business ownership and urgency. * Provided leadership, coaching, professional development and skill enhancement to team. * Analyzed department performances and proactively identified and implemented strategies to improve quality of service, productivity and profitability.

* Assisted in managing data entry team. * Conducted training classes for data entry reps. * Worked on a project to transition 35 FTE’s functions from Houston to Coral Springs. * Work with management team to develop and document department processes. * Provide weekly and monthly reporting to assist in measuring department performance.

* Coordinated and attended Trade shows and sales presentations. * Organized showroom set-up for Trade shows. * Developed marketing material for new collections. * Coordinated marketing projects for Sales Team. * Assisted with overseeing photography, including scheduling, selecting sales photographs and finish sample coordination. * Created archive of all photography * Supported website maintenance and upload of photography for new collections.

* Responsible for defining and enhancing product features in support of the Data Security strategy. * Conduct industry/market research to determine product demand, positioning and profitability. * Development Marketing Strategy and Materials for new products and product enhancements. * Partner with merchants and vendors for sales support, business development and solution integration. * Works as a facilitator between the various internal organizations to ensure product policy and processes are negotiated, documented, and executed accurately. * Identify and implement opportunities for new product development. * Manage issues throughout the product development process including problem identification, root cause analysis, and stakeholder communication. * Responsible for managing the merchant enablement of Data Protection to ensure product is implemented correctly and merchant has reduced PCI Scope. Provide ongoing reports to merchants and monitor transactions for data that does not meet the data security criteria.