jessica reibsome

Taking inbound calls for patient appointments. Calling patients to set follow up and referral appointments and utilizing faxed referrals to set up appointments. Communication with other medical professionals to ensure quality of care and utilizing medical records systems.

Answer crisis line telephones. Conduct crisis assessments/interventions which include assessment of co-existing issues. Concisely and correctly complete clinical documentation and related paperwork in a timely and professional manner. Conduct follow-up assessments/contacts. Co-ordinates client transfer process through review of documentation, insurance verification, and liaison between CSU and other referring organizations. Maintain crisis line log, assessment log, and other documentation for statistical and outcome purposes as necessary. Contact companies to get managed care authorizations. Review of Baker Act certificates that come to the CSU. Attend all scheduled work hours, meetings, trainings, and other center functions as appropriate.

Inbound calls from Business customers as well as consumers, and providing customer service and sales from home office for heavy spend customers. I am on the newsletter for our work at home team. Keeping the agents informed as well as networked. I also am involved with associate council. It's a leadership team with all levels of employees. Helping to facilitate change, and evolution of the business model to accommodate our virtual lives.

Started as an agent for Sirius XM and after two weeks was promoted to Supervisor. I managed a team of 20 or more, and provided two coaching’s per agent per week. Listened to calls and gave feedback, as well as running reports to generate the amount of sales per agent, and then coached on their stats as part of their development. Generated stats through their monitoring system, exporting to excel to use in spreadsheets for stack ranking, an development.

Taking inbound calls for AT&T regarding troubleshooting Internet, phone, and TV connections. Walking through each step with the member and also up selling, and following up as needed. Average 40+ calls per day. This was a work at home position

Taking inbound orders, overcoming objections, and helping customers with questions. This is a work from home position, I was a supervisor for 3 years, and was responsible for training, planning for call volume, and monitoring other agents. I also assisted with new client acquisition.

Customer Care Inbound Taking inbound calls from customers that have had a bad experience at our store and turning it into a positive experience. Retention of customers by offering concessions based on the severity of the issue and the policies of Home Depot. Defusing anger of the very upset customers that wanted to speak with the president and making follow up calls to the store or other appropriate departments to resolve the issue.

Billing and Outbound Sales Started in billing taking inbound calls reference billing issues and resolving per the credit terms. I them moved to the outbound telemarketing sales position and daily exceeded the sales quota that was given. Making over 350 calls per day.

Accounts Payable/ Recv. Started out in the Accounts Receivables position invoicing the customers for the loads that they had ordered for us. Then I was promoted to Accounts Payables to pay the truck drivers, settle the loads, and balance the books to make sure all was accounted for. High attention to detail

Providing education to Humana members, and constantly figuring out ways to help improve the lives I touch every day. Discussing care plans, evaluation of current medical conditions and ensuring that members are always informed about what is happening with their treatments. Mailing educational materials, and calling members to discuss the materials in depth, answer questions and work with Health Care Managers to assist in further wellbeing of the members.