Jessica Nguyen

• Directed the end-to-end development deployment of a GENAI chatbot integrated into the Visibility application, enhancing user support and interaction for over 17,000 users. • Led cross-functional teams of developers, data scientists, and product managers to define project requirements, set milestones, and ensure alignment with business objectives. • Managed the full development lifecycle, from initial discovery and design through implementation, testing, and post-launch optimization. • Provided technical oversight and leadership, ensuring timely delivery while navigating complex system integrations and stakeholder management. • Led the technical development and management of the Visibility application, a mission-critical platform used by 17,000 sellers to access and track all sales incentive data under Cisco's Sales Incentive Compensation Plan. • Managed the end-to-end project lifecycle, from initial scoping and technical design to implementation and delivery, ensuring alignment with engineering goals, business objectives, and technical requirements. • Implemented risk management frameworks to identify, assess, and mitigate technical risks, ensuring compliance with Cisco’s organizational standards and regulatory requirements. • Led data validation initiatives to ensure synchronization between the Visibility app and web platforms, improving the accuracy and reliability of sales incentive reporting. • Developed detailed technical program roadmaps, tracking milestones, managing dependencies, and mitigating risks through proactive planning and stakeholder alignment. • Collaborated closely with engineering, product, and operations teams to prioritize technical initiatives, manage system integrations, and define product use cases. • Communicated technical progress, potential risks, and project roadblocks to senior leadership and external stakeholders, providing clear insights into program health and timeline adjustments.

• Collaborated with project stakeholders, including developers, quality assurance team members and business analysts • Planned and orchestrated end-to-end processes • Coordinated scheduled releases and updates • Collected, modeled and analyzed data in order to make proactive adjustments to plans and meet all milestones • Closely collaborated with project members to identify and quickly address problems • Managed and motivated project teams to promote collaboration and keep members on-task and productive • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands • Built and utilized reporting systems to keep customers and management in loop with latest information

• Implemented user acceptance testing with a focus on documenting defects, identifying bottlenecks and executing test cases • Collaborated on all stages of systems development lifecycle, from requirements gathering to production releases • Negotiate Software Contracts renewals for Microsoft, Adobe, Tectia SSH, and X1 Search • Submit Purchase Request and create Purchase Orders for all Software contracts and renewals • Maintain monthly compliance reports for all Desktop Software products • Provide Quarterly chargeback reports to Financial Analyst for all Special Licensed software • Provide Desktop Software budget support to Desktop Operations Manager • Provide Desktop Software operational support to the End User Desktop Experience Service Owner, Desktop Operations Manager and Software Service Lead • Create, code, test, modify and install programs for a host of applications • Undertake complex analysis of systems, including diagnosis and correction of faults, and propose solutions • Recognize process improvement opportunities • Communicate with users, business and IT functional areas across Office Tech's regional operations, to understand and document detailed systems requirements • Coordinate up to 30 new interns and new hires on University IT on boarding committee, provide general and basic explanation of employee benefits • Coordinate interns and hiring manager summer schedule to plan intern onboarding experience • Manage intern's activities and budget

• Provide Education Management System (EMS) and Learning Content Management Services, along with web-based training materials, to Engineering and Business Units • Created more than 100 web pages and received a satisfaction score, 4/4 by the Business Unit and Technical Assistance Center Engineers • Develop web pages Create Webpages for Operational and VOD processes • Manage administration, QA and testing of a website - Use Dreamweaver to troubleshoot software bugs • Develop Certificates of Completion and E-Service Training Qualification Awards program • Develop decision framework for awards earned by EST participants • Create dashboard to enable managers to view field engineer scores by segments

• Provide Education Management System (EMS) and Learning Content Management Services, along with web-based training materials, to Engineering and Business Units • Created more than 100 web pages and received a satisfaction score, 4/4 by the Business Unit and Technical Assistance Center Engineers • Develop web pages Create Webpages for Operational and VOD processes • Manage administration, QA and testing of a website - Use Dreamweaver to troubleshoot software bugs • Develop Certificates of Completion and E-Service Training Qualification Awards program • Develop decision framework for awards earned by EST participants • Create dashboard to enable managers to view field engineer scores by segments

Prepare affidavits, maintain document file, and file pleadings with court clerk. Provided administrative support to lawyers and paralegals