Jessica Ng

Head Of Human Resources

About

Strategic HR leader with over 30 years of experience, including 20+ years in HR leadership across diverse sectors, particularly manufacturing and SMEs. Proven in driving organizational transformation through change management, HR digitization, and talent optimization. Skilled in building high-performing teams, enhancing employee engagement, and aligning HR strategies with business objectives. Strong track record of strengthening compliance, improving operational efficiency, and implementing sustainable HR solutions. Complemented by hands-on operational experience in System Quality and HSE management, ensuring practical problem-solving alongside strategic initiatives. Currently pursuing a Doctor of Business Administration, integrating evidence-based insights with practical solutions to elevate workforce performance and organizational growth.

Country

Malaysia

City

Shah Alam

Industry

Medical Device

Skill

Human Resources Information Systems (HRIS), Cultural Sensitivity, Performance Management, Management Systems, HR Reports, Labor Relations, Mandarin, Compensation & Benefits, Payroll Administration, Onboarding, Workforce Planning, Presentations, HR Strategy, Facilitation, Organizational Effectiveness, Compliance Management, Leave Management, Shared Services, Time Management, Operations Management

Experience

Head Of Human Resources

Mah Sing Healthcare Sdn Bhd

2021-11 - 2022-8 · 10 mos

Jalan Kapar, Klang, Selangor

- Led HR & admin functions, managing a 16-member team. - Increased local workforce by 150% within 3 months to meet operational demands. - Resolved SMETA audit backlogs and implemented structured disciplinary frameworks. - Developed Training Needs Analysis & Annual Training Plans.

Human Resource & Admin, Senior Manager

Marelli Motori

2011-11 - 2021-6 · 9 yrs 8 mos

Shah Alam, Selangor, Malaysia

- Established and led HR, Admin, QSHE, and IT functions across Asia operations, designing systems, processes, and governance structures from scratch. - Championed strategic HR projects including ISO certification, cost-saving initiatives exceeding RM1.1M and plant closure transitions. - Implemented talent management, engagement, and retention programs, reducing turnover from 8% to 3%. - Designed, refined and implemented HR, IT, and travel policies, improving operational efficiency and governance. - Achieve 50% IT cost reduction (RM200k) within 6 months (Red Tone/Avaya/ERP/IT services).

Human Resources Manager

Earlier HR Role

2003-1 - 2011-10 · 8 yrs 10 mos

Shah Alam, Selangor, Malaysia

Held progressive HR & administrative roles across manufacturing, corporate, and service sectors, with focus on HR restructuring, Recruitment & Selection, HRIS implementation, workforce planning, and compliance. Key contributions included designing HR processes, implementing HR policies, and supporting workforce development initiatives.