jessica mcsperitt

Temporary summer holiday contract position in which I assisted the CEO with various administrative tasks such as scheduling meetings and travel, managing calendars, reviewing mail and media correspondence, directing calls and facilitating teleconferences, hosting visitors, and organizing company promotions and events.

Managed all aspects of client visits including invitation letters and visa documentation, travel, hotel, catering and restaurant reservations, as well as greeting and hosting them while in our office. Made hospitality arrangements for managers and engineers travelling on business. Provided administrative support to the hospitality team manager and the company president. Updated and compiled files for the invoicing of expenses such as taxi, hotel, and car reservations. Created and distributed the weekly factory visits to internal employees and made agendas for guests. Input customer satisfaction surveys into an online database and made office inventory orders. Translated various documents, menus, travel information, and itineraries from Italian to English and vice versa.

Researched story concepts, conducted interviews, and wrote articles along with fact checking, helping with special sections, gathering artwork, developing event calendars, and writing sidebars for larger stories.

Interacted with applicants, recruiters, and managers to fill open positions and completed a variety of activities in support of the employment process such as editing, drafting, and posting job requisitions, reviewing and responding to applications, scheduling interviews, sending required documentation to candidates, coordinating travel, escorting candidates to and from interviews, conducting reference and background checks, generating offer or rejections letters, closing job files ensuring they were in compliance with legal and audit requirements, running excel reports, entering data into Taleo (applicant tracking system), and coordinating job fairs. Had comprehensive knowledge of state and federal laws and regulations related to employment. Acted as the head receptionist for the recruiting floor at WaMu Center. Informed recruiters when guests had arrived and guarded confidentiality by managing applicant paperwork and visitor foot traffic. Also, managed inventory and placed supply orders.

Calculated, created, and distributed the final paycheck for outgoing employees across the United States. Processed final checks efficiently and accurately while complying with company policies and state laws. Distributed and monitored the daily workload using PeopleSoft software. Recorded team statistics on Excel for reporting to management. Monitored and resolved employee paycheck problems via Remedy within 24 hours. Consistently received customer satisfaction scores of 95% on ticket processing. Prepared for and passed all team audits. Received, verified, and compensated employees’ education reimbursement requests. Cross-trained, mentored, and provided assistance to incoming staff as well as to other teams and team members in HR. Worked to develop and improve existing user procedures. Gained a broad range of operations and payroll knowledge due to collaboration in both departments.

Supervised, supported, and trained tellers in addition to performing teller duties. Scheduled workflows, approved transactions, and assisted in branch opening and closing procedures. Responsible for all branch ordering (weekly operating cash, office supplies, brochures, and customer forms). Responded to inquiries from customers and managed complex service transactions. Helped ensure branch compliance with audits and operational regulations and guidelines. Planned branch events. Other tasks included all aspects of safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign currency, and night drop.

Worked closely with the president and engineers to assist in office management, create supplier relationships, do purchasing, make supply orders, and monitor the general accounting and administrative facets of the company.

Responsible for overseeing teachers, observing lessons, remediating problems, selecting materials, testing incoming students, and organizing courses as the Director of Studies while also teaching both individual and group courses at private and public schools or at various companies in the area. Prepare lesson material, monitor progress, and complete student evaluations during and after course completion. Ages range from middle school to retired and materials vary from A1-C2 level including exam test preparation.