jessica landgren

* Experience leading team of 10+ staff members whilst Store managers on annual leave. 1-2 week relief periods at different stores to assist develop management skills. * Coaching team on 1-1 basis regularly to reflect Bankwest vision and values in relation to our customers. * Maintaining a high standard of Risk and compliance awareness.

* Relief manager within Flagship Store and team leader in absence of Customer Service Managers * Attended 2013 Apprentice Program (Course to enhance management style) * Help to run weekly huddles/coaching and development of other colleagues * Risk Champion within store for Operational duties * Involved in various pilot programs for Business, Online and other stakeholders within Bankwest, giving feedback to enhance delivery of new and innovative ideas * Productivity Hero * Several nominations for contributions to initiatives. * Lending trained * Promoted to Full-time Senior Consultant at Flagship Store in Perth * Exposure to inbound and outbound calling techniques and duties * Coaching of newer colleagues in order to enhance customer satisfaction and store productivity * General Admin duties including account reconciliation and accountable forms.

* Sales of core product such as Credit Cards, Personal Loans, and Transaction Accounts, as well as savings and insurance products * Tier 2 FSRA qualified, St Andrews and Vero Insurance certifications * Providing tailored solutions for customers through use of Customer Review * Focus on consistently building customer satisfaction as the store Happiness Champion * Developing solid relationships internally in order to explore maximum potential within stakeholder group * Establishing rapport with customers through clientele basis and nurturing existing and new customer relationships within our store as primary focus. * Our Values Nomination – Customer Focus December 2011 * Recorded Compliments through Customer Satisfaction Hub * Proficient IT skills, use of Microsoft Excel, Word, OneNote and Powerpoint

* Absolute focus on maintaining a high level of customer service and believe in leading by example. * Strong coaching skills and keen focus on development of staff. Support Store Manager with all performance management duties including Performance Reviews and 1-2-1s discussions. * Strong operational knowledge and influence over compliance activities. * A focus on influencing change within stores which aligns with Bankwest vision

* Creating integrated solutions for customers. * Achieving set KPI’s. * Organisation and arrangement of stock. * Basic merchandising * Writing up contracts * Achievements: * Completed Apple Global Dealer Sales Training, proficient in knowledge regarding Apple technology.

* Leading two individual helpdesk teams (14 staff) with skillsets across Retail and Business banking divisions. Troubleshooting of application based errors. * Drive to cross-skill and enable team via encouragement of continuous improvement ideas. (Lean six sigma * Productivity Fundamentals) * ITIL accredited. * Coaching and mentoring development and progression within the bank. * Strong interdivisional stakeholder management skills in order to simplify processes and improve experience for front * line staff.

Leading and managing work flow of a team of analysts who provide second level troubleshooting assistance in regards to Retail and Business Applications. Liaising as a secondary support level between first level support teams and third level development teams.