Jessica Harless

• Managed Head of Community and Office Manager to support our NYC office. • Coached senior leadership on various business topics and employee relations. • Led and managed global recruitment efforts for US, Spain, Korea, Tokyo, and Singapore for positions ranging from Sales Manager to VP of FP&A. • Developed a “pick-your-plan” Performance Review process that allows employees and managers to select a performance review cadence that best suits their needs, ideal for a remote sales team. • Initiated Performance Improvement Plans and successfully navigated employee relations issues between employees and managers. • Created an Employee Handbook, as well as re-wrote the Travel & Entertainment Policy to mitigate accounting delays when processing expenses. • Supported Finance & Accounting with distribution and management of company equity using Carta. • Launched an engaging employee onboarding deck with new hire introductions to aid in communication and cross-team collaboration.

• Member of globaledit (SaaS) Leadership Team, providing coaching and feedback to support strategic direction. • Managed a team of one. • Created an in-house engagement survey to measure employee eNPS and gain better understanding of employee needs, created monthly action plans for HR, managers, and employees based feedback to create lasting change. • Facilitated the redefining of company vision, mission, values and behaviors to support company direction with employees • Designed and executed job descriptions for all of globaledit to increase clarity and expectations within roles. • Increased transparency across globaledit through shared W-planning for quarterly and annual OKRs for all departments. • Launched 30, 60, and 90 day onboarding reviews, as well as exit surveys to support continuous improvement • Created a guide to growth for employees to encourage introspection and preparation for their next career step, as well as guidance in how to initiate a growth conversation with managers. • Led and launched annual performance & development training with pre-recorded training video, as well as live training sessions. • Redefined and launched CoCreativ core and leadership competencies to provide guidance on how employees and leaders are expected to behave to support performance and development reviews. • Encouraged cross-business employee engagement through Slack with a CoCreativ channel for announcements, praise, pets, reading, and music. • Developed an employee handbook for new/all hires as a one-stop shop for everything they need to know to be successful in their role and in the company. • Also developed a manager playbook to support newly hired or promoted managers on how to succeed, as well as created a manager-support Slack group as a safe space for managers to ask questions and help one another. • Held employee relations investigations as needed

• Member of US Leadership Team, providing strategic HR perspectives. • Effectively led a team of two, in NY and LA. • Utilized and managed OfficeVibe, an online tool to measure and develop engagement, for NA. Proactively applied feedback to improve company morale. • Right-sized organization due to product change/market fit and a second time due to COVID-19, implemented change management training immediately following each round of layoffs to ensure company culture was unaffected. • Directed all employee relations management for NA in conjunction with ADP PEO while balancing employee welfare and well-being. • Coached and developed managers on how to have honest, critical and difficult conversations with employees. • Managed US compensation & benefits, maintaining alignment with global job levels. • Managed work-from-home at-will workforce, as well as LA office. Quarterly travel. • Developed international and cross-functional relationships with HQ. Frequently guided and coached international leaders through performance issues/employee wellness. • Influenced and led global People & Culture team to create a new performance review process for the organization. Created and launched a Performance Improvement Plan to resolve performance issues, rolled out globally with success. • Completed full-cycle (SaaS) recruitment departments within NA, incl. sales, operations, marketing, music & streaming, office management, etc. • Directed employee engagement initiatives in NY and LA offices, including remote engagement during COVID-19. • Spearheaded Community Squad to support local volunteer efforts & Quarterly Sales Kick-Off Teams to ensure the office was rewarded in a fun and truly engaging manner. • Liaised with employment lawyer on visa renewals. • Designed and established an exit interview process to comprehend turnover which was in turn adopted and implemented globally. • Participated and co-managed annual compensation reviews with Managing Director, NA and HQ.

• Responsible for creating and managing the Bulgari Americas employee engagement program to make work rewarding and a place where people want to be. • Achieved a reduction in turnover of 40% from 2017 to 2018 by creating an environment where employees are excited to come to work and genuinely enjoy each others’ company. • Manage an engagement budget of $150k to support programs throughout the year. • Manage the company-wide monthly Town Hall initiative aimed at cross-collaboration and sharing company details. • Established a Green Committee dedicated to creating an environmentally conscious office space reducing office printing by 10% over two months and a savings in paper plates and cups of $1000 in six months. • Responsible for planning company holiday events, animating celebrations to highlight international cultures, holidays and special events to boost morale, providing cross-cultural experiences and learning opportunities to support our international business. • Manage all new hire onboarding, creating a luxurious experience establishing a luxury mindset from the time of accepting an employment offer through the exit interview following the end of employment. • Lead all training and coaching for annual performance review process as well as manage online tools in coordination with central headquarters in Rome. This consists of managing expectations and navigating through complex political environments. • Leveraged personal creative and artistic talents through the creation of branding for Talent and Development department and created Bulgari note cards which are now used for all employee communications. These tools have been approved by the marketing and communication teams to be used to formally represent the brand. • Consistently deliver extraordinary customer service for all clients internally and externally and receive ongoing recognition from peers, clients and employees on the positive workplace.

• Managed employee Performance & Career Review (PCR) for North America. Acted as Local Administrator for all system updates, reporting, and inquiries. • Designed and facilitated employee training on PCR process and new LVMHTalent system (an internal performance and talent management system) with a 95% success rate. • Responsible for all onboarding of employees from initial new hire onboarding contact, processed I-9s, created/administered training of new hires on benefits, ways of working, and LVMHTalent. • Managed employee semi-monthly payroll for 375+ employees, including California and monthly headcount reporting. • Managed all leaves of absences for employees, including California. Liaised with disability carrier to manage time off, payments, and expected return to work dates and ensured employees had a stress-free management of their leave. • Created and executed employee desk drops for employee engagement tied into company initiatives and local events, i.e. sunscreen for Memorial Day weekend and explanation of company provided dermatological health care benefits. • Delivered continuous support for HR department such as invoicing via SAP, org chart updates, offer letters, accessing employee records via Ultipro. • Act as the department digital contact, ensuring operations are completed in the most efficient way possible using available technologies and improving ways of working when possible. • Manage intake of all Human Resources inquiries and employee issues through resolution as well as analyzed inquiries to develop more proactive ways of working.

• Establish employee salaries by liaising with managers, Compensation, and Finance. Create letters of intent/offer letters within Taleo, and ensure onboarding experience upholds “high-touch” standards • Responsible for execution of projects such as Fashion Week visas, merits, promotions & adjustments, Performance Development Plans (PDPs,) and Talent Planning initiatives • Administer training of PDPs to new hires (manager and below), as well as provide support to all employees during PDP process • Provide new hire 30, 60, & 90-day touchbases (Manager and below) and escalate issues as needed to appropriate HR manager • Facilitate mass mailing of service awards to field population, establish budget with Executive Director, and maintain inventory • Deliver continuous support for HR Transformation (the combining of all branded HR departments into a single streamlined function for all Estée Lauder Companies) by providing brand specific information such as org charts, job descriptions, and fulfilling other ad hoc requests • Manage intake of HR employee relations’ issues with Executive Director and Manager • Assist in distribution/creation of exit survey to field employees using Survey Monkey and Mozeo (a mobile marketing service) • Complete various ad hoc administrative tasks such as personnel announcements, invoicing via SAP, org chart updates, job descriptions, job postings via Taleo, and accessing employee records from Oracle

• Organize meetings and events for steering board, national managers, global CEOs ranging from 15-60+ attendees • Coordinate travel arrangements using logic, budget awareness and technology • Handle crisis management and mass company communication • Plan tradeshow participation on national and international scale by contacting client lists, scheduling email notifications, and ensuring booth is equipped with the creative and functional necessities for presentation • Maintaining the IATA program internally (benefit for tourism companies) • Writing and distribution of company newsletter • Coordination of holiday party community building events (i.e. gathering to improve company morale during a time of change • Assist Head of Marketing with social media, email marketing and product ideation (including source relevant lifestyle/world/industry topics for product development and social media, update all social media platforms via bufferapp (social media management tool); brief department on latest technologies, and executed daily newsletters to clients while updating the website backend system)

• Managed 5-20 employees, front- and back-of-house • Responsible for new hire orientation and training, ensuring brand promise and expectations were clearly communicated • Recruited part-time associates and full-time managers

Human Resource Assistant, Internship • Supported Director of Human Resources, including the new hire orientation and training (responsibilities included creating new hire packet, coordinating staff housing assignments and issuing ID cards) Customer Service Representative, Photographer at NOC Photo Finish • Charged with capturing the essence of a true outdoor adventure while providing excellent customer service and ensuring maximum profit on all photo sales Retail Manager - Nantahala Gorge Welcome Center at NOC • Welcomed guests from around the world, encouraging them to embrace the local perspective and educating them on North Carolina history in order to meet specific daily sales objective Hostess - Relia's Garden at NOC • Managed reservations, seating, and dining flow. Supported manager & servers during busy hours to ensure excellent service was provided to all guests.

Traveled France and Italy

Traveled all of Mexico

GPA 3.4/4.0 and Contributed to 50% of living expenses while in college