Jessica Hang

Utilized e-mail and text messaging to communicate with clients regarding information inquiry, filing progress and finalization/completion of results Acted with high confidentiality regarding clients’ personal and sensitive information Proof-read files, documents and forms to ensure accuracy, double-checking for errors or inconsistencies Utilized copying/printing machines to scan, upload and make copies of documents Organized and filed documents according to client name, date, time, subject and importance Input sensitive data and information into forms using databases and programs (Microsoft Word, Excel, Google Docs, E-mail, etc.)

Assisted Sales Team by managing projects on a daily basis, acting as an in-house client contact, and following through on projects regarding design, estimating or production Facilitated and maintained projects through all stages of work including inception, planning, execution and closure Acted as a liaison between internal team members and clients, relaying vital information regarding project status and progress Engaged consistently with internal team members to perform cross-functional collaboration and ensure project progress and success Maintained client relationships by satisfying their needs and/or requests related to each project Scheduled key meetings including design/engineering kick-off, client project progress reports, prototype, engineering release, job release, etc. Followed up on client deliverables including: pricing approvals, artwork, sample approvals, product composition requests, distribution list needs, etc. Reported on project status based on stages of design, estimating and production Utilized Smartsheets to create and manage project timelines in order to ensure process efficiency and project success Displayed project management skills by staying on schedule, hitting all milestones and escalating late deliverables when needed Entered data and required forms into internal systems (SugarCRM, Google Docs, Microsoft Outlook, etc.) for the entirety of each job from inception to closure

Created, planned and filed 100+ documents with keen attention to detail and highest confidentiality by double-checking information in a timely matter Collaborated with team members on multiple different tasks to ensure workflow efficiency and quality by sharing workloads, switching roles and assisting when help was needed Entered and managed 100+ data entries into Excel Spreadsheets Checked-in drivers, providing proper paperwork for inventory and delivery information Audited drivers for following company guidelines regarding safety, proper procedures and handling of products Received and answered 20+ phone calls with professionalism, efficiency and understanding

Managed, graded, and collated 100+ student documents with keen attention to detail and highest confidentiality Inputted 100+ student grades into a database with highest attention to accuracy and efficiency Curated creative writing prompts by researching commonly used topics that encouraged reflection, debate and critical thinking for 25+ students Graded and reviewed 100+ student-written documents, checking for accuracy, relevancy and grammar Organized, arranged and prepared the classroom to create a comfortable atmosphere and promote smooth workflow

Successfully completed 40+ customer orders via retrieving, packaging, and preparing orders for delivery to ensure fluid customer experience Assisted 100+ customers with individual needs including providing locations and recommendations of store products Collaborated with team members on orders to increase workload efficiency by 25% using effective communication Executed successful collaboration with store workers by double-checking items in order to ensure for best product quality Confirmed satisfactory customer service experience by using best judgement to offer suitable alternatives to items out of stock

Organized, arranged and prepared the classroom and school equipment to create a comfortable atmosphere and promote smooth workflow Coordinated daily classroom activities including posting the daily agenda and preparing the classroom for 25+ incoming students Updated, reviewed and maintained 50+ documents double-checking for accuracy, relevancy and consistency Reviewed and managed inventory of books and supplies inputting data using excel sheets Organized, graded, and filed 100+ student documents with keen attention to detail and highest confidentiality

Maintained day to day store operations such as merchandising and organization of products on display Delivered excellent customer experience by regularly engaging with shoppers and cross-training in different areas of the store Collaborated with colleagues with multiple functions in different areas of the store to maintain a safe and welcoming environment for both workers and guests

Facilitated group discussions, presentations, and research projects focused around media studies in groups of 15-20 incoming students Conducted research and evaluation of cultural intelligence using EBSCO and OSKICAT informational services to design 4 different group projects geared towards cultural tolerance and community inclusion

Advocated healthy living and healthy eating habits to low-income, underrepresented communities by leading educational programs on different sites focusing on a specific topic related to food , food conservation or food sustainability Visited different sites to hold educational events to demonstrate different ways to live more healthy (eg. flavored water station, smoothie bike, exercise kit, sugar consumption kit, etc.)