Jessica Groneck

• Understand and document internal business partners’ needs and requirements, related to communications sent to participants and plan sponsors, through active listening and effective communication • Collaborate with diversified, cross-organizational teams to discover and/or create the tools and processes that will assist internal business partners in meeting their job needs, requirements, and timing • Create and maintain Outbound customer-facing collateral to showcase capabilities and services • Develop effective presentations, within the appropriate Fidelity format and guidelines, to present to senior leadership, management, and associates • Research and utilize Ribbit, Web Content Management System (WCMS), and Design Thinking • Contributing member of the Outbound Communications Team with the primary responsibility of reviewing and proofing bimonthly newsletter • Current participant in the 2014 Talent Acceleration Program (TAP)

• Managed client relationships and project deliverable details for major accounts, including Armaly Brands/Brillo, Butterball, Burt’s Bees, Colgate-Palmolive, Flexi, and Winchester, while maintaining accountability for account management, project leadership, and sales on a daily basis • Created and managed various client schedules, project and print specs/details, resources, and additional information to aid in the organization of project development and completion • Coordinated and led meetings with clients, vendors, and team members to meet project goals • Provided valuable external interface with clients and contributed thoughtful opinions about implementation processes, design work, strategic objectives, and desired outcomes • Reviewed design and production layouts to ensure brand consistency of visual equities

• Coordinated multiple project deliverables for major accounts, including Colgate-Palmolive • Administered valuable client interface as liaison between clients, vendors, and team members to meet demanding project schedules and budgets • Provided design and production insight and ensured creative/technical goals were achieved • Responsible for the coordination of company events including vendor coordination, presenting recommendations to senior management, and communications to team members Promoted to Associate Account Executive position in 2010

• Created and managed various client schedules and tracking information to aid in the organization of project elements • Facilitated meetings with clients and team members to establish quality assurance • Produced page layouts for multiple educational text books with tight timeframes and specific template patterns • Assisted team members with troubleshooting and process improvements for implementation of layouts • Selected to participate and facilitate group interviews with potential employees Promoted from Production Specialist position

• Managed multiple complex projects with competing deadlines • Collaborated with art directors and editors to plan and produce completed books • Designed interior layouts for how-to books, including color correction of photographs, creating pattern illustrations, and managing printing specs • Selected to work on special projects, including prototypes and compilation books Continued work as freelance designer focusing on interior layouts for how-to books and conversion of print books to eBooks (2006-present)

• Managed all aspects of the Sign & Banner Department, while meeting budget and maintaining inventory • Assisted private and corporate customers by troubleshooting, developing ideas, quoting jobs, producing final projects, and sustaining quality assurance • Maintained printers and computers within department

• Answered crisis hotline calls to provide support and information to victims of domestic violence and sexual abuse • Interacted with women and children who reside in the Women’s Crisis Center Shelter • Acquired information about community resources and problem solving skills • Interfaced with hospital staff, local police departments, and agency resources