Jessica Garcia

●Manages email, phone, live chat and social media inquiries ● Resolves escalated complaints quickly and professionally, improving customer retention. ● Processes daily orders, checked inventory, and managed product warranty issues. ● Partners with sales teams to prioritize and fulfill backorders effectively. ● Leads initiatives to improve customer service processes and cross-departmental collaboration ● Coordinates influencer outreach and partnerships, including gifting programs and event collaborations, to boost brand visibility. ● Manages the execution of content calendars and posting schedules, ensuring timely delivery of campaign content. ● Works closely with the marketing team to develop seasonal strategies and integrated campaigns, focusing on both organic and paid social media efforts. ● Stays up-to-date on trending topics, content types, and emerging platforms to inform brand’s social media strategies.

● Managed all social media channels with over 10 million followers on Instagram, TikTok, Facebook, and Twitter. ● Engaged with community by replying to comments and DMs on all social channels ●Responded to order and product inquiries via email and phone while keeping the goal of increasing business, customer satisfaction, and retention for high-level clientele ● Advocated for high profile clientele’s needs working with other internal teams, by resolving issues regarding orders, returns, products, and styling services ● Managed content calendars to ensure that all requests are created, updated, and scheduled using best practices ●Documented press & influencer mentions and content ●Managed influencer & press shipments ● Tracked all email & SMS data, key performance metrics, segments, exclusion activities and filters. ● Ensured good rapport among all cross-functional teams and communicated effectively to finalize deals. ● Championed own development in training and social media management, while training others to maximize team potential.

● Responded to order and product inquiries via email and phone while keeping the goal of increasing business, customer satisfaction, and retention for high-level clientele ● Advocated for high profile clientele’s needs working with other internal teams, by resolving issues regarding orders, returns, products, and styling services ● Created automated campaigns that increased customer LTV through omni-channel communication, personalized segmentation, and a deep understanding of customer behavior. ● Developed dashboards and reports that provided insight and visualization into channel performance relative to KPIs, projections, and comparative historical performance. ● Solved 100 cases per day above 50% quota; focusing on solution and retention. ● Achieved customer care workflows, KPI’s, and exceeded conversion rate by over 50% surpassing quota of $30,000.

● Developed a strategic monthly content plan aligned with company goals via scheduled posts, engagement with our audience, and fostered community growth. ● Created digital content including email campaigns, press releases, editorial features, newsletters, blog posts, social media content, and more. ● Increased Engagement by 300% ● Managed live activation ad campaigns and stayed updated on industry trends and competitors' activities. ● Led cross-functional teams schedules and content for consistent brand messaging.

● Managed and drove sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance ● Demonstrated active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results ● Developed strong product knowledge across all categories ● Improved exemplary customer service by delivering the ultimate kate spade experience ● Developed a personal clientele through effective use of the selling skills, proactive client outreach, and use of client book

● Obtained over 50 retailers surpassing quota by 25% for multiple fashion brands, including Fie Isolde, Afternoon, Nonchalant ● Created Marketing Plan to support clients and increase company’s social media engagement ● Developed digital content including email campaigns, editorial features, newsletters, social media content, and more. ● Pitched new and existing retailers, added new prospect accounts, sourced market growth opportunities opened new retailer leads

● Built and maintained advertisement plans for shows, tours, and festivals, resulting in increased ticketing revenue. ● Coordinated media buying, evaluated and revised ad plans as necessary with the marketing team. ● Created digital content including email campaigns, press releases, editorial features, newsletters, blog posts, social media content, and more. ● Coordinated press requests distribution with publicists and served as a public relations liaison. ● Proofread all releases, ensured accuracy, and kept current with new shows, scheduled releases, and updates. ● Coordinated marketing support with ticketing and other partners. ● Maintained good working relationships with partners, co-promoters, and media.