jessica florez

associate team lead

About

CSR at H&R Block

Country

united states

City

brooklyn

Industry

consumer services

Skill

spreadsheets, event management, receptionist duties, data entry, filing, customer service, telephone skills, event planning, microsoft office, microsoft excel, microsoft word, internet resources, powerpoint, sales, administrative assistants, office administration, outlook, customer satisfaction, phone etiquette, appointment scheduling, inventory management, clerical skills, medical terminology, social networking, photography, facebook, employee training, cashiering, internet explorer, online research, retail, clerical work, cash register, confidentiality, cash handling experience, team oriented, order processing, retail sales, inventory control, cash handling, teamwork, oral, inventory, retail sales experience, call centers, visual merchandising, close attention to detail, purchase orders

Experience

associate team lead

h&r block

applicant coordinator

mayors office of housing and recovery

2015-1 - Present · 11 yrs 9 mos

tax preparer

liberty tax service

2013-1 - 2013-4 · 4 mos

* ° Tax preparer certified with the IRS in tax preparation . * ° Prepared taxes for clients in the Coney Island Community in all five boroughs in New York City. * ° Office work including mail outs, faxing, filing, appointment scheduling. ,scheduling community events. * ° Planning of promotional materials to recruit clients . * ° Worked alongside the Internal Revenue Service . * ° Bilingual Spanish.

national account representative

clear wireless internet houston

2012-5 - 2012-11 · 7 mos

* ° Activated internet wireless products and provided technical support on POS systems. * ° Demonstrated and sold advanced technology wireless devices (computers,tablets ,cellphones, and iPads) throughout Best Buy stores in New York City. * ° Promoted wireless products and services

customer service and sales representative

best buy

2007-2 - 2012-4 · 5 yrs 3 mos

* ° Trained new employees in Home Theatre products and services. * ° Created special orders for customers . * ° Activated cellphones and internet WI-FI services. * ° Assisted in educating customers through camcorder demonstrations selling digital cameras and SLR cameras for professional photography. * ° Managed credit and monetary transactions through computerized kiosks. * ° Referred and signed customers up for branded payments.

loan officer

max advance llc

2006-4 - 2007-1 · 10 mos

* ° Negotiated financial transactions and closed deals through telemarketing . * ° Consulted with business owners on cash advances for business renovations . * ° Built relationships with the Latin community around the United States and closed deals through translations.

office manager

mountains of saber

2013-8 - Present · 13 yrs 2 mos

° Reception ° Paying water bills of Buisness owners ° Company mailouts with letter heads ° Composing letters of default bills. ° Accounts payable °Accounts recievable ° Faxing ° Emailing ° Updating monetary transactions ° Sorting bank transactions and statements

call center representative

ameritel corporation

2014-1 - Present · 12 yrs 9 mos

° Answered inbound and outbound calls of potential T-mobile dealers who were interested in selling T-mobile cellphones , products and accessories . ° Developed personal relationships with dealers . ° Updated dealers on plans and services and T-mobile promotions on a periodic basis month to month. ° Trained dealers on how to activate new plans and services . ° Fixed problems with their portals and E-pay systems. ° Increased daily credit limits to dealers to help them with daily sales. ° Provided technical support to dealers on locked portals . ° Set goals to dealers to ensure they are increasing capital for the business. ° Reset passwords and usernames with EIT department. ° Gave dealers good prices on bulk warehouse cellphones and accessories and waived shipping costs ° Emailed promotions to all dealers and email blasts on current pricing and phone availability along with pictures. ° Created flyers and customized promos for dealers to promote more customers.