jessica estave

human resources - southern region

About

Highly motivated, focused, strategic, and detail-oriented individual with over 8 years of customer service experience and 3 years of experience working in a human resources capacity. Resourceful and highly organized leader that is able to both manage a team and work independently in order to achieve goals and meet deadlines. Knowledgeable in key human resources areas such as recruitment, employment forms, onboarding, retention, employee relations, and morale building. Strong hands-on approach with the ability to manage multiple tasks simultaneously.

Country

united states

City

new orleans

Industry

human resources

Skill

time management, sales, training, employee training, data entry, leadership, microsoft office, hiring, social networking, event planning, customer service, retail sales, loss prevention, team building, retail

Experience

operations and staffing supervisor

victoria's secret

2014-1 - 2018-10 · 4 yrs 10 mos

* Evaluating employment applications and scheduling interviews with prospective employees * Conducting onboarding and processing new hire employment forms, including I-9s, W-4s, WOTC and various company policy acknowledgments * Exceeding hourly and daily store sales goals for a $12M location, which involves providing excellent customer service and maintaining employee morale and motivation through performance coaching and recognition * Drafting and finalizing the schedule for 60-100 associates on a weekly basis * Conducting loss prevention assessments, including auditing loss prevention documents and ensuring compliance with all company policies and strategies * Managing all associate engagement and communication materials * Auditing and maintaining associate files regularly to ensure compliance

temporary cash wrap supervisor

victoria's secret

2013-11 - 2014-1 · 3 mos

* Overseeing the operational and selling behaviors at the cash register, including ensuring that all associates are aware of current promotions and applicable ringing procedures * Ensuring that customer transactions are accurate and efficient * Opening and closing registers, preparing nightly deposits, and ordering change * Coaching and demonstrating cash wrap standards * Driving store sales results by personally selling to customers * Building customer loyalty through the promotion of the Angel credit card * Reinforcing store strategies and policies in order to reduce shrink

cash wrap lead

victoria's secret

2011-10 - 2013-11 · 2 yrs 2 mos

* Delivering a friendly and efficient cash wrap experience by processing customer and associate transactions accurately * Reinforcing customer buying decisions at checkout and encouraging the purchase of additional items * Recovering and maintaining the cleanliness of the cash wrap selling zone * Managing the line queue to enhance the customer experience * Proactively engaging with customers and cashiers in order to read cues and respond effectively * Setting personal goals and tracking individual and team performance to those goals

customer service representative

blockbuster

2008-8 - 2011-4 · 2 yrs 9 mos

* Provided excellent service by being well-versed in current movies to provide recommendations to customers * Promoted both online and in-store subscription passes in order to meet weekly goals * Restocked return movies as well as confections and beverages