Jessica Emeka, BSN

• Managing end-to-end patient coordination workflows across multiple U.S.-based telehealth practices including patient intake, appointment scheduling, insurance verification, prior authorization, and HIPAA-compliant clinical documentation across five EHR platforms. • Building and deploying automated administrative workflows using Zapier, n8n, and Calendly, eliminating repetitive manual tasks, reducing operational overhead, and streamlining practice operations so providers can focus entirely on patient care. • Delivering professional patient communication and telehealth access support via Google Meet and email providing technical troubleshooting, patient education, and seamless virtual care coordination that enhances the overall patient experience.

• Assisted in conducting antenatal check-ups, providing health education, and counselling women on maternal and child health. • Facilitated patient communication and education in local languages, ensuring understanding of preventive care and treatment instructions. • Participated in community immunisation campaigns administering vaccines, maintaining cold chain protocols, and educating caregivers on the importance of childhood immunisation schedules and disease prevention. • Conducted home visits to monitor vulnerable community members including postpartum mothers, newborns, and patients with chronic conditions assessing health status, reinforcing care plans, and connecting families to available health resources and support services.

• Educated and assisted in the use of partograph to monitor labor progress and ensure timely interventions. • Supported pain management, administered medications as prescribed, and provided holistic care to mothers during labor. • Provided continuous emotional support and encouragement to mothers and birth companions throughout the labour process promoting a calm, dignified, and empowering birth experience. • Assisted with immediate post-delivery care including newborn assessment, APGAR scoring, cord clamping, initiation of breastfeeding, and monitoring of maternal vital signs to detect and respond to any post-partum complications promptly.

• Assisted in patient observation, monitoring behavioral changes, and reporting mental status to the healthcare team. • Assisted with medication administration, accurate documentation, and adherence to individualized care plans. • Provided therapeutic communication and emotional support to patients experiencing acute psychiatric episodes creating a calm, safe, and non-judgmental environment that promoted trust and cooperation in the care process. • Supported patient rehabilitation activities including group therapy sessions, daily living skills training, and recreational therapy contributing to the overall recovery and reintegration goals of each patient's individualized treatment plan.

• Assisted in comprehensive patient assessments and monitored post-operative recovery, including pain levels and overall response to orthopedic interventions. • Supported wound care procedures and CAST applications while providing mobility assistance, administering medications, and ensuring accurate and timely documentation of all care delivered. • Educated patients and caregivers on post-operative care protocols, mobility restrictions, weight-bearing precautions, and rehabilitation exercises ensuring full understanding of discharge instructions and promoting safe recovery at home. • Collaborated with the multidisciplinary team including physicians, physiotherapists, and occupational therapists to coordinate holistic patient care plans communicating clinical observations accurately and escalating concerns promptly to ensure optimal patient outcomes.