jessica donlon
human resources coordinator
About
Experienced Hospitality Industry Professional with a demonstrated history of working in the customer service industry. Skilled in Microsoft Office, Sales, Teamwork, Front Office, and Hospitality Management. Strong hospitality professional with a Bachelor of Science focused in Hospitality Business Management from the University of Delaware.
united states
philadelphia
hospitality
customer service, social media, teamwork, sales, microsoft word, microsoft powerpoint, microsoft excel, hospitality management, front office, fine dining, human resources, microsoft office, hospitality, hospitality industry, communication, interpersonal skills
Experience
disney college program resort guest service hostess
the walt disney company
* Front Desk/Bell Services at Disney's Saratoga Springs Resort and Spa * Utilized Walt Disney’s Four Keys Basics to provide world-class guest service * Provided an exemplary experience for guest as one of the first faces guests see * Navigated a multitude of computer systems for reservations * Communicated amongst peers to solve issues and to create memorable guest experiences
disney college program merchandise hostess
the walt disney company
* Disney's Art of Animation Resort, Ink and Paint Shop * Utilized Walt Disney’s Four Keys Basics to provide world-class guest service * Processed sales transactions, returns and exchanges using point of sales system * Applied teamwork skills to problem solve by empowerment from leaders
merchandise sales leader
sesame place
* Exemplified leadership by stepping into a supervisory role when necessary * Motivated team members to work safely, efficiently, and demonstrate Guest Service Basics in a fast-paced work environment
merchandise hostess
sesame place
* Processed cash and credit sales transactions, returns and exchanges using point of sales system * Assisted team members with returns and exchanges * Practiced guest service basics to ensure a positive guest experience
human resources coordinator
sesame place
Education
university of delaware
business management
rowan college at burlington county
management
jessica donlon's Contact Information
Phone
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