jessica d'souza

senior technical writer

About

Experienced Technical Writer with a demonstrated history of working in the computer software industry. Comfortable rendering complex technical details into easy to understand documentation. Skilled in Adobe RoboHelp, Madcap Flare, Single Sourcing, Technical Documentation, and Agile Methodologies. Strong media and communication professional with a Bachelor of Science.

Country

united arab emirates

City

united arab emirates

Industry

information technology and services

Skill

robohelp, technical communication, snagit, online help, technical documentation, technical writing, framemaker, content management, single sourcing, agile methodologies, software documentation, captivate, dita, manuals, xml, axure rp, smartdraw, ms visio, fasthelp

Experience

project technical writer and analyst

dubai technologies

2016-9 - Present · 10 yrs 1 mo

senior technical writer

dubai technologies

2012-8 - 2016-3 · 3 yrs 8 mos

Creating templates and style sheets in RoboHelp/ MS Word Identifying the updates to be made to existing content and listing the new content Creating and updating user guides to the latest version of the system

technical writer

covansys

2006-5 - 2007-10 · 1 yr 6 mos

Authoring, proofreading and formatting technical documents as per industry standards Updating user documentation for Inovant product releases, Fidelity systems.

technical writer

xcom electronics industries

2004-3 - 2005-4 · 1 yr 2 mos

Creating and updating User/Operational manuals (profiles: Administrators/Users/Drivers), Functional Requirements Specifications (FRS).

technical writer

eftia oss solutions

2003-7 - 2003-12 · 6 mos

My responsibilities included creating and updating the HTML/Web help for the OSS product suite (Service order Management and Inventory) and Ai2 using RoboHelp X3 and Adobe Photoshop.

contract technical writer

accenture

2002-12 - 2003-7 · 8 mos

Editing and reviewing documents related to Technical Architecture, Project Management, Planning, Deployment, and Content according to the writing guidelines provided by Accenture. Formatting documents as per company guidelines.

senior technical writer

persistent systems

2007-10 - 2008-11 · 1 yr 2 mos

Authoring, editing, and updating user documentation. Imparting knowledge of tools and other technical writing tips and practices to the junior members in the team.

contract technical writer

praxis technologies

2006-1 - 2006-1 · 1 mo

Creating user manuals and online help for various products.

web developer and traineetechnical writer

zee interactive learning systems

2002-7 - 2002-10 · 4 mos

Preparing content, ensuring QA/QC (Media and NavQC) for online courseware/evaluation tests (PRIMEDIA Workplace learning) and ensuring SCORM 1.2 compliance. Creating user guide for the CMS.

senior technical writer

confidential

2018-8 - Present · 8 yrs 2 mos

senior technical writer

sungard

2008-12 - 2012-2 · 3 yrs 3 mos

Responsibilities included authoring, editing, and updating Front Arena product user documentation - Installation, system administration, User guides etc. Practice of sprint planning and scrum principles during my tenure has proved my capability of meeting project deadlines on time.