jessica cheung

* Handled customers notices resolving at least 10+ notices on a daily basis and abated over $10,000 in penalties and interest * Managed returns filing (FL & VA) making sure all returns were prepped and filed before due date * Collaborated with development teams to improve returns/system * Researched customer’s liability variances providing reports to identify issue as well as contacting customers to assist in resolving issue * Assisted with Treasury team on any funding and payment issues questions they have for customer’s account * Reviewed new accounts communicating to customers of any discrepancies and with them to fix issues prior to filing * Managed double payment recoupment, recovering over $100,000 in funding with 6-8 months

* Handled all business license payments, property tax bills, miscellaneous tax returns, incoming checks, and resale exemptions * Prepared on average 25 check request per day for business license and property tax bills * Assisted senior analyst in audit projects, GL recordings, and month filing returns * Monitored sales inbox and completed on average 35 resale exemptions per day * Received and recorded all checks to be mailed for business license, miscellaneous tax returns, and property tax * Performed gross receipt analyze in calculating miscellaneous tax return payments and business licenses * Resolved issues from branches regarding exemptions and unpaid or missing business tax licenses

* Utilized Oracle to generate and analyze various reports for billing and reconciliation of accounts * Reconciled past due accounts with aging and statements and notified of customer of outstanding balance * Collected revenue by reminding accounts of outstanding balances and insufficient payment * Managed major contract billings following up on billing discrepancies with production and sales representative * Prioritized contract billings sending reports to production of completion status and verified approved work prior to billing * Accounted for $100,000 in tax adjustments, $20,000 in payments, and $10,000 in credit memos * Provided excellent customer service resolving billing issues and complaints

Advanced Microsoft Excel 2010, QuickBooks Certified; Payroll Tax Accounting"]

Volunteer with United Way of King County free tax campaign as a tax preparer. Activities and Societies: Beta Alpha Psi