Jessica Alfonso

At Butterfly Effects, we’ve been helping children and families affected by autism spectrum disorder (ASD) since 2005 with our family-centered approach to ABA therapy. Our goal is to work hand-in-hand with families to create a path toward greater independence and joy for their child. We know how important family is in a child’s life. That’s why we see you as a partner in the process—your insights and strengths guide the strategies we develop. Together, we’ll design individualized approaches that fit naturally into your child’s everyday environment, making it easier to create meaningful and lasting progress. Rather than using one-size-fits-all programs, we collaborate with you to create a treatment plan tailored to your family’s specific needs and priorities. This means focusing on what matters most to you and your child, ensuring every step is meaningful and supports your family’s unique journey. At Butterfly Effects, we’re here to support you every step of the way!

• Led a team of 15–18 communications professionals, including direct oversight of a 10-member night shift team, ensuring operational efficiency and seamless shift transitions. • Coached and developed team members through a servant leadership approach, improving performance, strengthening policy adherence, and supporting internal career growth. • Implemented a hands-on Dispatcher training program that increased EMD and CPR certifications and improved operational knowledge across the team. • Collaborated with hospital case management, hospice leadership, behavioral health teams, and law enforcement to resolve escalated calls while maintaining compliance and service standards. • Conducted quality assurance audits on flagged trips and calls, providing performance feedback and corrective action coaching to maintain high service levels. • Managed staffing logistics across multiple counties, proactively filling call-outs and optimizing EMT and Paramedic scheduling using Gantt planning tools. • Maintained service continuity during critical staffing shortages by stepping into dispatch and emergency call roles when needed. • Enforced COVID-19 safety protocols, ensuring field compliance with PPE and evolving company procedures. • Handled Manager-on-Duty escalations, resolving complex issues efficiently to protect client relationships and operational flow.

• Founded and led a career services and talent consulting firm, overseeing full-cycle operations including client acquisition, branding, financial management, and service delivery. • Advised professionals across industries on career positioning, talent marketing, and job search strategy, resulting in increased interview rates and successful job placements. • Partnered with hiring managers and select clients to support recruiting efforts, aligning candidate strengths with organizational needs. • Delivered individualized career coaching, mock interviews, and professional development guidance to strengthen candidate readiness and market competitiveness. • Built customized personal branding and resume strategies focused on quantifiable achievements and leadership positioning.

• Led full-cycle recruitment across Accounting, Sales, Marketing, and IT, partnering with department leaders to meet strategic workforce planning goals. • Advised and coached hiring managers on best practices in interviewing, candidate evaluation, and selection to improve quality of hire. • Spearheaded implementation of a new Applicant Tracking System (ATS), improving recruiting workflow efficiency and enhancing the candidate experience. • Designed and launched new hire feedback surveys to strengthen onboarding effectiveness and increase employee engagement. • Managed recruiting advertising and job board budget, optimizing spend while maintaining candidate pipeline volume. • Achieved workforce growth targets that supported rapid startup expansion and organizational scalability.

• Managed full-cycle recruitment for roles ranging from entry-level to C-suite across Engineering, IT, and Sales, consistently meeting client expectations and time-to-fill targets. • Directed high-volume hiring initiatives, including job fairs and open houses, successfully scaling workforce capacity and filling hard-to-fill requisitions. • Trained and mentored new recruiters on sourcing strategy, candidate engagement, and performance metrics to improve team productivity and quality of hire. • Applied strategic sourcing and targeted marketing techniques to build robust talent pipelines across competitive markets. • Delivered weekly recruiting performance and workforce updates to clients, strengthening transparency and stakeholder relationships.