Jessica Alderton

Oversee the scope, design, daily operation, and implementation of transportation service solutions across global air, ocean, ground, and brokerage networks. Coordinate shipment issue resolution with Caterpillar facilities and approved service providers, ensuring service continuity and timely delivery. Identify, develop, and implement enhanced transportation methods aligned with Caterpillar’s cost, service, velocity, and quality objectives. Manage service provider performance using detailed KPI reviews, corrective action planning, and continuous improvement initiatives. Perform scenario modelling and support the Global Transportation Procurement Strategy (Core Carrier Strategy), including cost–benefit analysis of bid data and recommendations to Buyers/Analysts. Develop and maintain global spend‑management tools for carriers/providers, defining data standards, reporting expectations, and governance. Lead carrier/service provider introduction and review meetings and support procurement updates within the online procurement system. Maintain the global contact database for all air, ocean, freight forwarding, and customs brokerage providers. Collaborate with Legal and Compliance to ensure contracts meet documentation requirements, retention standards, and appropriate signatory approvals. Manage the lifecycle of contracts, amendments, and terminations; track updates and maintain the global contract status log. Calculate and implement global BAF (Bunker Adjustment Factor) changes and support financial impact assessments and cost‑saving project reporting. Support New Product Introduction implementation, production control disciplines, and cross‑functional coordination on transportation‑related processes. Serve internal customers across multiple work groups and external global carriers to resolve issues and escalate as needed. Deliver outcomes with autonomy, applying established guidelines and past solutions, with work reviewed only in high‑impact/complex scenarios.

Supported and led the Transport Team responsible for servicing the Queensland and Melbourne Distribution Centres, working closely with Management, Receiving, and Dispatch as key internal customers. Key Responsibilities Led day‑to‑day transportation coordination, data analysis, process changes, and implementation activities across multiple dealer networks, including Westrac, William Adams, Cavpower, Terra, and Hastings Deering (Australia & PNG). Acted as the primary point of contact for Transport Logistics Support, managing complex escalations and problem‑solving for domestic and international operations. Delivered CoR (Chain of Responsibility) and Lean training; provided cross‑functional collaboration, reporting, communication, and project support. Completed hazard, process, and CoR reports; conducted investigations; implemented corrective actions and process improvements. Performed spend, forecasting, and utilisation analysis; provided opportunity assessments and contributed to project savings implementation. Created internal processes, help files, and documentation; facilitated “train‑the‑trainer” onboarding and knowledge transfer activities.

Responsible for end‑to‑end transportation of Parts into and out of Australia, PNG, Noumea, Fiji, New Zealand, and Tasmania. Ensure domestic and international movements are executed smoothly to end customers through proactive problem solving and efficient issue resolution. Key Responsibilities Manage inbound and outbound parts transportation across air, ocean, road, and rail networks, ensuring service performance and timely delivery. Lead the Australian Parts Transportation Team, providing analysis, costing, performance insights, and logistics guidance to support business units and dealer networks. Drive improvements in lead times through data‑driven analysis, root‑cause identification, and partnership with carriers, service providers, and internal teams. Provide expediting support for critical shipments and operational priorities, ensuring customer commitments are met. Deliver detailed transportation analytics to identify cost‑saving opportunities, optimise routing, and enhance visibility across the supply chain. Support issue escalation, transport planning, and continuous improvement initiatives across regional operations.

Supported the Queensland Distribution Centre by partnering closely with Management, Receiving, and Dispatch as key internal customers. Delivered transportation coordination, analytics, and expediting support to all major dealerships including William Adams, Cavpower, Hastings Deering (Australia & PNG), and Terra New Zealand. Key Responsibilities Served as the primary point of contact for Transport Logistics Support, managing escalations across domestic and international operations. Provided transport coordination, performance analysis, and expediting support for inbound and outbound shipments to ensure service continuity and customer satisfaction. Delivered CoR awareness, supported collaborative initiatives, and contributed to cross‑functional communication and project work. Completed hazard and process reports, conducted investigations, and implemented process improvements. Performed spend, forecasting, and utilisation analysis; provided opportunity assessments and contributed to project savings initiatives. Developed internal processes and documentation, created help files, and facilitated “train‑the‑trainer” activities and handovers.

Supported Customer Service Management while also performing the role of Expeditor for CAT black parts for Hydraulic Shovels. Assisted in establishing customer support operations during the transition from the Moreton facility to the new Queensland Distribution Centre at Yatala. Key Responsibilities Completed full customer support training at the Moreton facility and provided frontline customer service at the new Yatala site until the dedicated team was recruited and fully trained. Delivered call‑centre style customer service support for Queensland‑facing and national dealers, including Hastings Deering, Westrac, PNG, William Adams, Cavpower, and Caltrac. Managed expediting activities, problem solving, and coordination with Operations and Transportation teams to resolve order issues and ensure timely fulfilment. Supported the transition of responsibilities to new team members by developing training materials, documenting processes, and providing hands‑on guidance. Maintained service continuity during the establishment of the new Customer Support team, ensuring a seamless experience for dealers and internal stakeholders.

Expedited aftermarket parts for Hydraulic Shovels, supporting major dealers including Hastings Deering (Australia & PNG), Westrac, Cavpower, and William Adams. Key Responsibilities Coordinated urgent parts requirements for Hydraulic Shovel customers, ensuring timely fulfilment and service continuity across Australia and PNG. Managed complex expediting activities, proactively resolving issues and working closely with supply chain, operations, and transportation to complete orders. Supported problem‑solving initiatives related to facility relocations, system and process changes, and automation implementations from inception through to completion. Contributed to continuous improvement by identifying barriers, proposing solutions, and assisting cross‑functional teams through transition and stabilisation phases.

Expediting Hydraulic Shovel aftermarket parts for customers -Hastings Deering Australia and PNG, Westrac Australia, Cavpower Australia, William Adams. Expediting all machine aftermarket parts for SARL dealers - Phu Thai, Hae In, Trakindo, Metro and Monark Asia Pacific. Shutdown Coordinator for all large sales, commissioning, shutdowns for all Australian Dealers.

Managed all aspects of procurement and expediting activities, supporting operational needs across the business. Key Responsibilities Performed end‑to‑end purchasing activities, including sourcing, order placement, supplier follow‑up, and expediting of critical materials. Utilised Pronto and SAP systems for procurement transactions, data accuracy, and workflow management. Coordinated with suppliers and internal stakeholders to ensure timely delivery and resolve supply issues. Supported process and system transitions during Caterpillar’s acquisition of Bucyrus, leading to a seamless move into a new role within Caterpillar.

Managed procurement and expediting activities for mine sites on Stradbroke Island, supporting operational continuity during a period of planned site closures. Key Responsibilities Performed full‑cycle purchasing and expediting for mining operations, ensuring timely supply of materials and services. Utilised Pronto and SAP for procurement transactions, supplier management, and workflow processing. Coordinated with suppliers and site teams to resolve supply issues and maintain inventory availability. Transitioned from Sibelco to Bucyrus with leadership approval, as the island mining operations were scheduled to wind down in the coming years.

These competencies demonstrate the ability to understand and respond effectively to the evolving world of work by analysing global forces and new ways of working that shape the future of employment. They include planning and managing a professional career in a changing work environment, developing strategies to remain adaptable and employable, and proposing solutions for managing workforce change. The competencies also encompass advanced decision‑making skills, including explaining the psychological, cognitive, emotional, cultural, and social factors that influence individuals and organisations, identifying and sourcing appropriate information for effective decisions, applying suitable data analysis techniques to solve business problems, and developing relevant, evidence‑based solutions to complex business issues.