Jesse Weidenfeld

Head of Early Career Learning & Development @ BlackRock

About

With over 17 years of experience in the fintech industry, I lead the West Coast Regional team of Aladdin Client Services at BlackRock, the world's largest asset manager. Aladdin is a comprehensive operating system for investment managers that powers every aspect of the investment process and connects thousands of users across hundreds of clients. My team and I are customer obsessed and product focused, delivering data-driven solutions that meet the evolving needs of our clients and the market. I am passionate about developing people and building high-performing teams with a strong culture of excellence and collaboration. I coach and mentor junior talent, foster emotional intelligence, and balance operational and strategic delivery. I have a proven track record of delivering complex technology integration and business process improvement projects, working with cross-functional teams of engineers, developers, designers, and marketers. I have also created and delivered comprehensive training programs and curricula for BlackRock's proprietary CRM toolset. I am reliable, friendly, approachable, and confident, and I have the ability to "sell" new initiatives, projects, processes, and training programs to customers and stakeholders.

Country

United States

City

New York

Industry

Financial Services

Skill

Cross-functional Team Leadership, Instructional Design, Content Development, Customer Service, Customer Engagement, Customer Experience, Customer Relationship Management (CRM), Leadership, Content Strategy, Customer Education, Communication, Clear Vision, Product Management, Training, Project Management, Customer Success, Leadership Development, Fund Of Funds, Bloomberg, ETFs

Experience

Head of Early Career Learning & Development

BlackRock

2024-4 - Present · 2 yrs 6 mos

New York, New York, United States

Vice President, Aladdin Client Services, Regional Lead

BlackRock

2019-8 - 2024-4 · 4 yrs 9 mos

San Francisco, California, United States

Head of the West Coast Aladdin Client Services (ACS) team within the Aladdin Business. We are a customer obsessed and product focused cross-functional team that delivers to data driven, key performance indicators. Our products are used by thousands of users at hundreds of leading financial organizations and asset managers the world over with trillions of dollars under management.

Vice President, Client Service Experience Management

BlackRock

2017-8 - 2019-8 · 2 yrs 1 mo

New York, New York, United States

A member of the Americas Client Service Management team within Global Client Services. In partnership with the client businesses, I provided oversight of operational client servicing and was dedicated to enhancing the client experience by continuous process improvement and ensuring we had the most effective internal engagement models.

Associate/Vice President - Product Management

BlackRock

2008-2 - 2017-8 · 9 yrs 7 mos

New York, New York

As a Product Manager and Lead Trainer of the Distribution Solutions organization within BlackRock, I focus on driving product initiatives to meet client and marketplace needs and support strategic growth. Led and coordinated teams of engineer, development, design, and marketing teams in all phases of CRM delivery, from concept to launch. Worked in partnership with key stakeholders to create the product vision, think commercially about the product and enhance the value of our proprietary CRM toolset for our end-users. Also was responsible for providing training and support for BlackRock’s CRM tools and their complementary tools. I Oversaw and managed the training plans for the onboarding of new users as well as playing a key role within the analysis, development and quality assurance of said tools. I enabled our distribution capabilities to drive client engagement through technology, information design, and process improvements that deliver our products, services and brand promise to customers.