jesse bradley

I worked in a call center for Cabot Stain, a paint manufacturer where I answered calls regarding paint failure, often necessitating field inspections and extensive follow-up to ensure legal action would not be required. Problem solving and negotiating were the keys to this position and I was invited to represent Cabot at a number of national trade shows as well as interviewed by This Old House Magazine.

I worked as the Field Manager (Dispatcher) for the largest sightseeing company in Boston. Here I organized the daily logistics including staffing needs, ridership goals and vehicle requirements to accommodate upwards of three thousand customers per day. Strong logic and analytic skills were required as well as patience in supervising 40+ employees in this fast-paced environment. I also drove and performed historic sightseeing tours as needed.

I spent my early career in call centers, first with the financial giant Putnam Investments. Working with 3,000 fellow reps and answering over 100 calls a day, time management, superb communication and a sunny disposition helped me climb the corporate ladder with three promotions in two and a half years. My primary responsibility was providing inside-sales support to our national sales force and brokers.

I lead cross-country adventure tours for small groups of international clients on trips lasting one to five weeks in length. Responsibilities included organizing daily logistics, managing trip budgets, driving long distances, ensuring the safety of my clients and providing sightseeing tours of attractions along the way.