Jesper Hägglund

Product Owner @ Home Furnishing Nordic

About

Multitasking mastermind with an eye for details, a passion for management, creative solutions, tech and quality customer relations.

Country

Sweden

City

Greater Malmö Metropolitan Area

Industry

Internet

Skill

E-Commerce, Customer Experience, Team Leadership, Content Management, Customer Service, Claims Management, Copywriting, Translation, Social Media Marketing, Web Content Writing, Sales, Social Media, Marketing, Customer Relationship Management (CRM), e-commerce, E-commerce SEO, SEO Copywriting, Retail, Marketing Strategy, Project Management

Experience

Product Owner

Home Furnishing Nordic

2022-4 - Present · 4 yrs 6 mos

Helsingborg, Skåne County, Sweden

Customer Experience Specialist

Home Furnishing Nordic

2022-4 - Present · 4 yrs 6 mos

Helsingborg, Skåne County, Sweden

Developing and managing digital customer experience solutions for web and backoffice. Leading projects for customer service systems acquisition and integration.

Customer Service Team Lead

Home Furnishing Nordic

2018-9 - 2022-7 · 3 yrs 11 mos

Helsingborg, Sweden

Head of customer service teams located at Helsingborg and Riihimäki offices for Danish, Norwegian and Finnish markets. Responsible for developing, maintaining and improving CX across company brands Trademax, Furniturebox, Chilli & Kodin1 in Norway, Finland and Denmark. Overseeing content translation, Social Media interaction and SEO copywriting for Trademax.dk.

Country Manager

Home Furnishing Nordic

2017-3 - 2018-9 · 1 yr 7 mos

Helsingborg, Sweden

Country Manager, Danish market. Customer service manager and incoming/outgoing claims management. Digital content management/creation , translation and SEO copywriting - Swedish-Danish translation, web content administration, social media channels administration, product content database management, marketing content translation.